Ruth Wepner
Newton,NC
Summary
Skilled healthcare IT support professional dedicated to empowering staff in delivering optimal patient care. Dependable and experienced in assisting end users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Personable and sociable, finding motivation in teamwork, and providing assistance to peers.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Affinity Living Group Senior
Hickory, NC
01.2025 - Current
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Assisted staff with password resets, account unlocks, and security settings adjustments.
- Developed and updated technical documentation and support guides.
- Monitored help desk tickets to ensure timely resolution of support requests.
- Served as first point of contact for incoming technical service calls and emails. Triaged tickets to other team members when needed.
Chapel Scholars
Catawba College
05.2021 - 05.2023
- Set up, tested, and controlled audio-visual equipment during church service every week at college.
Internship
Walser Technology Group
10.2022 - 04.2023
- Performed maintenance tasks on computer hardware and software, including preparing new workstations and laptops for deployment in the field and disassembling computer hardware to prepare equipment for secure recycling.
- Shadowed full-time staff to learn business objectives and processes, including staff providing support for technology-related issues and staff managing backend technology services and solutions.
- Assembled and performed quality control on portable virtual reality training kits for the highest total revenue client under guidance from full-time engineering staff. These kits were then shipped globally to train physical security teams for military and government entities.
Hostess
Whisk and Barrel
08.2018 - 12.2021
- Worked in a local bakery & cafe as a hostess. Performed multiple customer-facing job duties, such as taking orders, working the cash register, and serving food and coffee beverages.
Education
Bachelor - Information Systems, Data Science
Catawba College
01.2024
High School -
Discovery High School
01.2020
Skills
- Active Directory
- Microsoft Windows
- Microsoft Office
- Customer Service
- ConnectWise Manage
- Communication
- Data Visualization
- Critical Thinking
- Microsoft Intune
- Computer Hardware
- Audio Visual Equipment
- Technical support
- Software troubleshooting
Timeline
IT Support Specialist
Affinity Living Group Senior
01.2025 - Current
Internship
Walser Technology Group
10.2022 - 04.2023
Chapel Scholars
Catawba College
05.2021 - 05.2023
Hostess
Whisk and Barrel
08.2018 - 12.2021
Bachelor - Information Systems, Data Science
Catawba College
High School -
Discovery High School
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