Ruth Wilson
Bear,DE
Summary
Dynamic and results-driven professional with extensive experience at Total Wine & More, specializing in customer service and team leadership. Demonstrated expertise in enhancing productivity through effective training programs and robust inventory control. Notable achievements include elevated customer satisfaction ratings and a strong commitment to resolving inquiries, fostering loyalty and repeat business. Aiming to leverage these skills to drive operational excellence in future roles.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Total Wine & More
Wilmington, DE
09.2022 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Coordinated with other departments when additional support was needed during peak hours.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Answered phone calls to assist customers with questions and orders.
- Processed refunds and exchanges according to company policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
Hair Salon Manager
Super Cuts Salon Back lick Rd
Bear, DE
01.2020 - 09.2022
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Managed accounts receivable and payable functions including invoicing and collection activities.
- Addressed customer problems quickly and according to service standards.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Organized promotional events such as special offers or discounts for customers.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Hair Stylist
Sports Clips
Christiana, DE
07.2019 - 01.2020
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Utilized scissors and clippers to cut, trim, and shape hair effectively.
- Pre-booked future appointments to increase repeat business.
- Responded to customer inquiries by phone, email, and in person.
- Trained or supervised other hairstylists, hairdressers and assistants.
Hair Stylist
HAIR'EM
Penns Grove, NJ
12.2017 - 07.2019
- Greeted customers upon arrival to ensure a warm experience.
- Provided expertise on suitable hairstyle and color choices.
- Completed hair styling services, handled payments, and scheduled follow-up appointments.
- Cleaned workstation following each client interaction.
- Managed incoming calls to book favorable appointments with preferred stylists.
Sanitation
CHELTEN HOUSE PRODUCTS INC
Logan Township, NJ
02.2017 - 06.2019
- Ensured high standards of hygiene across all workspaces.
- Consistently maintained cleanliness by disposing of waste appropriately in warehouse.
- Manage various sanitation chemicals safely.
- Conduct breakdown and cleaning of industrial equipment.
- Implemented preventative measures for optimal equipment performance.
- Adhered to workplace guidelines for consistent PPE compliance.
- Implemented computer batching software for efficient operations.
- Ensured safe operation of pressure washer.
- Maintained up-to-date daily documentation.
- Maintains productivity in both teamwork-oriented projects and independent assignments.
- Examine finalized projects for accuracy.
Owner/Operator
RUTH'S SHEAR MAGIC
Pennsville, NJ
01.2012 - 12.2017
- Provided expert advice on hair styling options to enhance customer appearance.
- Scheduled clients for upcoming appointments after finishing their sessions.
- Ensured readiness of workspace for upcoming customers.
- Coordinated customer appointments to match convenience and stylist choice.
- Conducted interviews and managed termination processes.
- Selected premium products to ensure high-quality salon offerings.
- Ensured integrity of bookkeeping and payroll functions.
- Directed workforce activities.
Hair Stylist
QUICK SNIPS
Pennsville, NJ
01.1998 - 12.2011
- Guided customers in selecting suitable hair styles.
- Processed payments after completing hair styling services.
- Maintained cleanliness and readiness of workspace between customers.
- Ensured customer satisfaction by booking desired appointments and matching them with chosen hair stylists.
Mail Sorter
POST OFFICE PROCESSING PLANT
Swedesboro, NJ
01.2002 - 01.2003
- Provided support during peak seasons in a temporary role.
- I sorted mail according to groups, utilized the electronic mail sorter and weighed mail to ensure proper postage
Education
Cosmetology - Obtained certification in cosmetology
SALEM COUNTY VOCATIONAL SCHOOL
Woodstown, NJ01.1996
HIGH SCHOOL DIPLOMA -
Penns Grove High School
Penns Grove, NJ01.1996
Skills
- Excellent customer service skills
- Outstanding communication skills
- Employee scheduling and time management
- Personnel training and development
- Inventory control procedures
- Bookkeeping and record keeping knowledge
- Leadership skills
- Team-oriented and self motivated
Accomplishments
After I obtained my certificate in cosmetology, I worked as an employee for a local hair salon after getting my certification for 13 years. I quickly learned how the business aspect worked and was inspired to own my own salon., 2012, Owner and Operator of Ruth's Shear Magic
Certification
- NJ Hair License
- DE Hair License
Timeline
Cashier Team Lead
Total Wine & More
09.2022 - Current
Hair Salon Manager
Super Cuts Salon Back lick Rd
01.2020 - 09.2022
Hair Stylist
Sports Clips
07.2019 - 01.2020
Hair Stylist
HAIR'EM
12.2017 - 07.2019
Sanitation
CHELTEN HOUSE PRODUCTS INC
02.2017 - 06.2019
Owner/Operator
RUTH'S SHEAR MAGIC
01.2012 - 12.2017
Mail Sorter
POST OFFICE PROCESSING PLANT
01.2002 - 01.2003
Hair Stylist
QUICK SNIPS
01.1998 - 12.2011
Cosmetology - Obtained certification in cosmetology
SALEM COUNTY VOCATIONAL SCHOOL
HIGH SCHOOL DIPLOMA -
Penns Grove High School
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