Ruthanne MacDonald
Las Vegas
Summary
Results-driven Operations Supervisor with expertise in employee communication and data integrity. Proven track record in troubleshooting, employee training, and ensuring accuracy in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Operations Supervisor
Las Vegas Dissemination acquired by Global Tote
Las Vegas
03.1998 - 04.2026
- Company acquired; position eliminated due to restructuring.
Monitored races to ensure updated and accurate information was sent. Maintained system connectivity with tracks and troubleshot errors. Ensured integrity of pools during races. Answered customer calls to resolve issues. Maintained departmental records for racing broadcasts and race information. Printed weekly track schedules. Arranged sports data wall and generated daily sports sheets. Confirmed accuracy of information downloaded and shared with customers. Trained new employees on gaming regulations and job responsibilities. Compiled weekly racing schedule information. Obtained racing authorizations for LVDC and out-of-state properties.
Education
Some College (No Degree) - Associate of Arts
CCSD
Las Vegas, NVHigh School Diploma -
Western High School
Las VegasSkills
- Process improvement
- Employee Training
- Data Integrity
- Organizational skills/ Multitasking
- Effective communication
- Customer Service
- Attention to detail
- Phone etiquette
- Slack, Google Docs, Microsoft Office
Timeline
Operations Supervisor
Las Vegas Dissemination acquired by Global Tote
03.1998 - 04.2026
Some College (No Degree) - Associate of Arts
CCSD
High School Diploma -
Western High School