Ruth (Jaynie) Parra
Summary
Hardworking and adaptive banker with five years of experience in retail and deposit operations providing excellent support for internal and external customers. Motivated to utilize current experience and develop further skills in the lending industry.
Overview
3
3
years of professional experience
Work History
EServices Specialist II
RCB Bank
03.2023 - Current
- Following all company policies and procedures completed cash management setups for products including ACH Origination, Online Wires, and Positive Pay working closely with the Treasury Support and Sales team.
- Organized the daily operations of the retail specialists providing mentorship and training for four employees.
- Prevented fraud through customer verification of Bill Pay and external transfer activity maintaining a helpful and calm demeanor for customers in stressful situations.
EServices Specialist I
RCB Bank
04.2022 - 03.2023
- Developed strong internal customer relationships assisting with retail online banking needs including products of Bill Pay, mobile deposit, and text banking.
- Prevented fraudulent deposits through mobile deposit collaborating with other specialists, retail, and call center staff to prevent further fraudulent activity.
Teller
Red Crown Federal Credit Union
06.2021 - 02.2022
- Assisted customers with account transactions, including the issuance of cashier's checks and wires, providing excellent member-support.
- Balanced cash drawer daily with minimal discrepancies.
Education
Associate of Science - Business Administration
Tulsa Community College
Tulsa, OK05.2025
Certificate - Spanish Interpreting
Tulsa Community College
Tulsa, OK05.2025
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Fraud detection & prevention
Languages
Spanish
Timeline
EServices Specialist II
RCB Bank
03.2023 - Current
EServices Specialist I
RCB Bank
04.2022 - 03.2023
Teller
Red Crown Federal Credit Union
06.2021 - 02.2022
Associate of Science - Business Administration
Tulsa Community College
Certificate - Spanish Interpreting
Tulsa Community College
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