Elexus Dumond
Shelby,MI
Summary
Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EServices Specialist I, II, Loan Officer
MSU Federal Credit Union
05.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate loan decisions based on comprehensive analyses.
- Established effective communication among team members for enhanced collaboration.
- Maintained up-to-date knowledge on company products, services, policies, and procedures to provide accurate information during conversations.
- Achieved 205% in key performance metrics, consistently performing above expectations. Top sales performance quarter-to-quarter, participating in many projects and committees - including leadership development.
Manager
Speedway LLC
05.2018 - 05.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed a team of 25 employees, achieving above-target results on all KPIs.
- Trained other store managers, served as interim district manager, and managed Michigan's highest sales volume store.
Manager
KFC
08.2016 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Assisted in budget management, tracking expenses and ensuring cost-effective practices were implemented.
- Optimized employee scheduling to ensure adequate coverage during peak hours while controlling labor costs.
- Managed a team of 19 employees and achieved above-target rankings in all KPI categories.
- Graduated from a Level 3 store to a Level 6 store based on performance.
Education
MBA - Business Administration
Northwood University
MIdland08.2025
Bachelor of Science - Business Administration
Northwood University
Midland08.2023
Skills
- Expert Problem Solving
- Written Communication
- Analytical Thinking
- Data Analysis
- Advanced Microsoft Suite
- Advanced Communication
- Attention to Detail
- Budgeting and Financial Tracking
Certification
- Certified Agile Project Manager, Project Management Institute- August, 2024
Timeline
EServices Specialist I, II, Loan Officer
MSU Federal Credit Union
05.2021 - Current
Manager
Speedway LLC
05.2018 - 05.2021
Manager
KFC
08.2016 - 05.2018
MBA - Business Administration
Northwood University
Bachelor of Science - Business Administration
Northwood University
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