Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Timeline
Generic

Danielle Belcher

Maryville,TN

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

7
7
years of professional experience

Work History

Licensed Loan Specialist

Vanderbilt Mortgage
05.2021 - 04.2024
  • Consult with customers about their financial objectives and offer loan solutions to help them achieve homeownership.
  • Ensure a step by step guide of our home buying process to current and future customers.
  • Provide exceptional service to ensure customer satisfaction and a continued relationship with Vanderbilt Mortgage.
  • Devised and implemented processes and procedures to streamline operations.
  • Closed/funded 8-18 loans monthly.
  • Maintained highest funded in quarterly projections, consistently.

Sales Specialist

Vanderbilt Mortgage
05.2018 - 05.2021
  • Nurture leads from first point of contact to point of sale.
  • Communicate with customers via phone, email, and chat.
  • Maintain high performance in call quality, both manager and corporate review.
  • Schedule and follow up on home viewings and phone applications.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Account Representative

Vanderbilt Mortgage
11.2016 - 05.2018
  • Responsible for managing 950+ accounts, while keeping delinquency to a minimum.
  • Maintained/ exceeded monthly goals, by utilizing organization skills.
  • Versatile and flexible in helping to motivate the team.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.

Education

Bachelor of Science - Social Science With An Emphasis in Economics & Sociology

Florida State University
Tallahassee, FL
08.2009

Skills

  • Exceptional Interpersonal Skills
  • Team Builder
  • Multitasker
  • Motivated
  • Positive Attitude
  • Active Listner
  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Advanced Communication
  • Expert in Finance

Accomplishments

    NMLS:2145274 | Alabama: 80640 I Delaware: MLO- 2145274 | Florida: L097277 | Georgia: 2145274 | Idaho MLO-2082145274 | Illinois: 031.0075347 | Kansas: LO.00488451 | Kentucky: MC7515301 | Louisiana: 2145274 | Michigan: 2145274| North Carolina: 1-201543 | Oklahoma: ML028232 | South Carolina: MLO 2145274 Tennessee:2145274 | Texas: 2145274 | Virginia: MLO-55336VA | West Virginia: LO-2145274

Leadership Experience

  • Committee Leader for Pod Socials and Events
  • Budget Director for the Engagement Team
  • Pod Representative for the Peer Advisor Board

Timeline

Licensed Loan Specialist

Vanderbilt Mortgage
05.2021 - 04.2024

Sales Specialist

Vanderbilt Mortgage
05.2018 - 05.2021

Account Representative

Vanderbilt Mortgage
11.2016 - 05.2018

Bachelor of Science - Social Science With An Emphasis in Economics & Sociology

Florida State University

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Danielle Belcher