Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Heather Meade

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Licensed Realtor

Benchmark Realty LLC
09.2021 - Current
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.

Retail Account Executive – Indirect

Xfinity Comcast
05.2016 - 09.2021
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.


Direct Sales Representative

Xfinity Comcast
05.2014 - 05.2016
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Achieved aggressive monthly quota consistently.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Stayed current on company offerings and industry trends.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Trained new employees on customer service and organizing strategies.
  • Served customers with knowledgeable, friendly support.

Leasing Sales Consultant

Aimco Properties
04.2009 - 05.2014
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Education

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Grand Valley State University
Allendale, MI
12.2006

Skills

  • Contract Negotiation
  • Strong Organizational Skills
  • Client Rapport and Retention
  • Sales Expertise
  • Prospecting and Cold Calling
  • Excellent time management
  • Exceptional interpersonal skills
  • Proficient in Microsoft Office Software Suite
  • Bilingual (Spanish)

Certification

  • Licensed Realtor-

Languages

Spanish
Professional Working

Timeline

Licensed Realtor

Benchmark Realty LLC
09.2021 - Current

Retail Account Executive – Indirect

Xfinity Comcast
05.2016 - 09.2021

Direct Sales Representative

Xfinity Comcast
05.2014 - 05.2016

Leasing Sales Consultant

Aimco Properties
04.2009 - 05.2014

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Grand Valley State University

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Heather Meade