Manuel Jules
Upper Darby,PA
Summary
Trustworthy and dedicated employee with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Very reliable with excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Revenue Enterprises
11.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Utility Worker
Sunrise Senior Living
07.2020 - 09.2022
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Trained other personnel in proper maintenance and repair of utility systems.
- Performed regular monitoring of utility systems to confirm proper functioning.
- Executed tasks within time and budget constraints.
Server
Sunrise Senior Living
05.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Acme
04.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Business Economics
Harcum College
Bryn Mawr, PA12-2024
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06.2018
Skills
- Cash Handling
- Customer Service
- Product Recommendations
- Payment Collection
- Drawer Balancing
- Guest Engagement
- Hospitality Service Expertise
Languages
French
Limited Working
Creole
Native or Bilingual
Timeline
Customer Service Representative
Revenue Enterprises
11.2022 - 09.2024
Utility Worker
Sunrise Senior Living
07.2020 - 09.2022
Server
Sunrise Senior Living
05.2018 - 03.2020
Cashier
Acme
04.2016 - 01.2018
Bachelor of Science - Business Economics
Harcum College
High School Diploma -
Upper Darby Senior High School
Similar Profiles
THERESA CARRINGTONTHERESA CARRINGTON
Call Center Representative at REVENUE ENTERPRISESCall Center Representative at REVENUE ENTERPRISES
Tylonda MorrisTylonda Morris
Legal Assistant/Medical Billing Collector at Revenue EnterprisesLegal Assistant/Medical Billing Collector at Revenue Enterprises
Margaret ElliottMargaret Elliott
Inpatient Coder II at R1 Revenue Cycle ManagementInpatient Coder II at R1 Revenue Cycle Management
Bill IrvingBill Irving
Inventory Receiver at Burlington Stores, Inc.Inventory Receiver at Burlington Stores, Inc.
Milah LeMilah Le
Barista/Cashier Shift Leader at Paris Baguette AmericaBarista/Cashier Shift Leader at Paris Baguette America