Ruth M. Rivera Pagan
Jacksonville,FL
Overview
8
8
years of professional experience
Work History
Relationship Specialist
VyStar Credit Union
08.2021 - 04.2023
- Built strong rapport with new and existing members to better serve financial needs and promote branch loyalty.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Helped members open and close accounts, apply for loans and make sound financial decisions.
Cashier Team Lead
Academy Sports And Outdoors
10.2019 - 08.2021
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Customer Service / Cashier
Academy Sports And Outdoors
10.2017 - 10.2019
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Shift Manager
McDonald's
07.2016 - 03.2017
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Coordinated all the orders at the drive - thru and counter to ensure prompt and efficient delivery of all food orders.
- Performed money counts with cashiers of drawers and addressed discrepancies.
Crew Trainer
McDonald's
12.2015 - 06.2016
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonald's
07.2015 - 11.2015
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Took customer orders and collaborated with team members to complete them.
- Drove team success by completing assigned tasks quickly and accurately.
Education
Associate of Arts - Accounting And Business Management
Florida State College At Jacksonville
Jacksonville, FL08.2019
Skills
- Bilingual (Spanish, English)
- Management Experience
- Student Mentality
- Customer Service
- Problem-Solving
- Honest and Ethical
- Type 40 wpm
- Proficient in Mathematics
- Exceptional Organizational Skills
- Microsoft Office Proficient
Timeline
Relationship Specialist
VyStar Credit Union
08.2021 - 04.2023
Cashier Team Lead
Academy Sports And Outdoors
10.2019 - 08.2021
Customer Service / Cashier
Academy Sports And Outdoors
10.2017 - 10.2019
Shift Manager
McDonald's
07.2016 - 03.2017
Crew Trainer
McDonald's
12.2015 - 06.2016
Crew Member
McDonald's
07.2015 - 11.2015
Associate of Arts - Accounting And Business Management
Florida State College At Jacksonville