Overview
Work History
Education
Skills
Timeline
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Ruth M. Rivera Pagan

Jacksonville,FL

Overview

8
8
years of professional experience

Work History

Relationship Specialist

VyStar Credit Union
08.2021 - 04.2023
  • Built strong rapport with new and existing members to better serve financial needs and promote branch loyalty.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Helped members open and close accounts, apply for loans and make sound financial decisions.

Cashier Team Lead

Academy Sports And Outdoors
10.2019 - 08.2021
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Customer Service / Cashier

Academy Sports And Outdoors
10.2017 - 10.2019
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.

Shift Manager

McDonald's
07.2016 - 03.2017
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Coordinated all the orders at the drive - thru and counter to ensure prompt and efficient delivery of all food orders.
  • Performed money counts with cashiers of drawers and addressed discrepancies.

Crew Trainer

McDonald's
12.2015 - 06.2016
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Crew Member

McDonald's
07.2015 - 11.2015
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Took customer orders and collaborated with team members to complete them.
  • Drove team success by completing assigned tasks quickly and accurately.

Education

Associate of Arts - Accounting And Business Management

Florida State College At Jacksonville
Jacksonville, FL
08.2019

Skills

  • Bilingual (Spanish, English)
  • Management Experience
  • Student Mentality
  • Customer Service
  • Problem-Solving
  • Honest and Ethical
  • Type 40 wpm
  • Proficient in Mathematics
  • Exceptional Organizational Skills
  • Microsoft Office Proficient

Timeline

Relationship Specialist

VyStar Credit Union
08.2021 - 04.2023

Cashier Team Lead

Academy Sports And Outdoors
10.2019 - 08.2021

Customer Service / Cashier

Academy Sports And Outdoors
10.2017 - 10.2019

Shift Manager

McDonald's
07.2016 - 03.2017

Crew Trainer

McDonald's
12.2015 - 06.2016

Crew Member

McDonald's
07.2015 - 11.2015

Associate of Arts - Accounting And Business Management

Florida State College At Jacksonville
Ruth M. Rivera Pagan