Ruth N Bernal
Salt Lake City
Summary
I have experience in cocktail preparation, table cleaning, housekeeping, and working as an Ambassador. I stand out for providing excellent customer service, keeping my work areas clean and organized, and communicating clearly and effectively. I am fluent in both Spanish and English, and I enjoy working in a team, meeting new people, and learning new things. I also have strong problem-solving skills and adapt easily to different work environments.
Overview
10
10
years of professional experience
Work History
Ambassador
Sky Club Delta
Salt Lake City
08.2024 - 04.2025
- Maintained professionality and efficiency while working closely with leadership.
- Keep the areas clean.
- Inform supervisors if there is a problem and help them resolve it.
- Welcome and welcome guests.
- Provide good service through good communication.
- Always be attentive to their needs for a better stay.
Cocktail Server
Peppermill Casino
Wendover
06.2023 - 08.2024
- Communicated with customers to take drink orders accurately.
- Greeted guests and provided menus.
- Greeted guests upon arrival and provided them with menus.
- Adhered to all company policies regarding responsible alcohol service practices.
- Received payment by cash or credit card and return change when necessary.
- Provided excellent customer service at all times.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Cleared tables quickly after guests departed.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Coordinated with kitchen staff to ensure timely delivery of food orders.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
- Checked identification prior to serving.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Restaurant Busser
Panchos and Willies
Wendover
07.2021 - 08.2024
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Performed opening duties including setting up side stations for service staff.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Responded promptly to customer inquiries related to menu items or services offered.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Ensured that all areas were properly sanitized at the end of each shift.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Notified manager of issues with equipment or breakage.
Housekeeper
Peppermill Casino
Wendover
02.2015 - 05.2017
- Ensured that all health standards were met during cleaning operations.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
High School Diploma -
CBTa 188
Zacatecas Mexico 08-2012
Some College (No Degree) - Special Education Teacher
University Manuel Avila Camacho
Zacatecas Mexico Skills
- Customer service
- Guest relations
- Conflict resolution
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Active listening
- Professionalism
- Multitasking capacity
- Adaptability
Timeline
Ambassador
Sky Club Delta
08.2024 - 04.2025
Cocktail Server
Peppermill Casino
06.2023 - 08.2024
Restaurant Busser
Panchos and Willies
07.2021 - 08.2024
Housekeeper
Peppermill Casino
02.2015 - 05.2017
High School Diploma -
CBTa 188
Some College (No Degree) - Special Education Teacher
University Manuel Avila Camacho