Rutila Nchama Micha Angue

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Assist customers on products quality and benefits.

Provide exceptional customer service.

Collaborate with cross functional teams to solve complex customer issues.

Ability to communicate in Spanish and English.