Rutul Patel
Garland
Summary
Results-driven Shift Lead Manager with expertise in team motivation, employee training, and enhancing operational efficiency. Proven track record in process improvement and customer service excellence, leading to increased sales and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Shift Lead Manager
Pride Food Gas Station
Allen, TX
2020 - Current
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored staff on customer service best practices.
- Implemented inventory management processes to reduce waste.
- Managed cash drawer with accuracy, ensuring balanced end-of-shift reports.
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained accurate cash drawer and balanced at end of shifts.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Increased sales of promotional items with strategic placement and staff incentives, boosting overall revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored fuel pumps and equipment for functionality; coordinated maintenance as needed.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Conducted regular inspections of fuel storage tanks to prevent possible accidents.
- Monitored surveillance equipment to reduce instances of theft and ensure safety.
- Removed safety hazards, soiled items, and trash from customer areas.
- Cooler Stocking
- Lifing
- Packing and Unpacking Produce
Manager
Kwik Kar Oil And Lube
Plano, TX
2013 - 12.2019
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Opening and Close shop
- Developed strategic marketing initiatives to enhance customer engagement and drive to repair vehicle
- Led sales team to achieve quarterly revenue targets through effective coaching and performance management.
- Analyzed market trends and competitor activity to adjust pricing strategies and improve product offerings.
- Order Parts
- Oversaw inventory management, reducing stock discrepancies and improving accuracy in ordering processes.
- Scheduling , Paper work
Store Manager
Gateway Shell Gas Station
Rockwall, TX
2007 - 12.2012
- Managed daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules to align with peak business hours, improving service delivery.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Scheduling and paper work opening and closing
- vendor handling on pricing promotion deal
Education
GED -
Naaman Forest High School
Garland, TX05-2005
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
Languages
English
Full Professional
Timeline
Shift Lead Manager
Pride Food Gas Station
2020 - Current
Manager
Kwik Kar Oil And Lube
2013 - 12.2019
Store Manager
Gateway Shell Gas Station
2007 - 12.2012
GED -
Naaman Forest High School