Summary
Overview
Work History
Education
Skills
Timeline
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Rya DeSilva

Waco,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

17
17
years of professional experience

Work History

Manager

Harkins Theatres
Mesa, AZ
02.2008 - 12.2024
  • Professional, friendly, team player
  • Assist team in all areas when short-staffed or business levels are at their peak
  • Clear communication with staff; other management; and vendors via email, telephone, and in person
  • Accurate and efficient money-handling skills
  • Proficient in Microsoft Word, Microsoft Excel, Outlook, and 10 key
  • Excel at company retention for auditing, payroll, and HR procedures
  • Experience with hiring and training new staff in all areas
  • Resolved customer inquiries and complaints requiring management-level escalation

Supervisor and Barista

Starbucks
Chandler, Arizona
10.2022 - 08.2024
  • Crafted delicious drinks and food items to order in a timely manner
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction
  • Performed daily inventory checks to ensure sufficient stock levels for all products
  • Provided guidance and direction to subordinates regarding job duties and responsibilities

Night Manager

Northern Arizona Healthcare - Taylor House
Flagstaff, AZ
06.2018 - 03.2020
  • Compassionate, independent worker in a hospitality environment
  • Place and respond to phone calls and emails in a timely manner
  • Prepare, file, and ensure proper recording measures for future reservations
  • Dependable overnight manager to oversee the cleanliness and well-being of the building and the patient families
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction

Education

High School Diploma -

Flagstaff High School
Flagstaff, AZ
05.2010

Skills

  • Staff development
  • Empathetic demeanor
  • Issue and conflict resolution
  • Friendly, positive attitude
  • Microsoft Office, 10 key
  • Computer skills
  • Clerical
  • Impeccable money handling

Timeline

Supervisor and Barista

Starbucks
10.2022 - 08.2024

Night Manager

Northern Arizona Healthcare - Taylor House
06.2018 - 03.2020

Manager

Harkins Theatres
02.2008 - 12.2024

High School Diploma -

Flagstaff High School

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Rya DeSilva