Ryan Alexander
San Jose,CA
Summary
Body Shop Estimator with expertise in vehicle repair costing and insurance claim processing. Demonstrated accuracy in damage analysis, cost estimation, and parts identification. Proven negotiation skills facilitate effective communication with insurance companies, resulting in favorable agreements. Proficient in utilizing the Parts Trader program in accordance with insurance guidelines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Body Shop Estimator
Car Care Auto Body
Campbell, California
01.2023 - 09.2025
- Assessed vehicle damage and developed detailed repair estimates for clients.
- Collaborated with technicians to determine necessary repairs and timelines.
- Communicated with insurance adjusters to clarify claims and coverage details.
- Conducted customer consultations to outline repair processes and available options.
- Ordered parts through Parts Trader program to ensure timely repairs.
Material Damage Auditor
Kemper Insurance
San Jose, CA
04.2018 - 10.2022
- Completed reviews on both staff and team managers monthly for the that specific method of inspection.
- As an auditor, files were reviewed with accuracy to help identify negative behavior and trends.
- Trained new hire team mangers on the audit program and how to complete file reviews.
- Ran monthly team calibrations on the topic of the month for my assigned team I was a liaison to.
Material Damage Claims Reinspector
Kemper Insurance
San Jose, CA
03.2016 - 04.2018
- Performed random reinspections in shops all over the area for fraud.
- Negotiating with body shops ,if our estimate was not followed, to recover any overpayment made.
- Kept track of our progress through the month on what we found.
- Worked with the DOI and BAR if any fraud was discovered to inform them of any issues found
Material Damage Appraiser
Kemper Insurance
San Jose, CA
02.2008 - 03.2016
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
Education
Associate of Applied Science - Business Writting
Sequoia Institute
Fremont12.2003
Skills
- Quality control standards
- Vehicle inspection
- Parts ordering
- Property damage assessment
- External audits
- Claims evaluation and negotiation
- Field investigations
- Repair estimation
Certification
- ICAR Pro Level 3 complete
Timeline
Body Shop Estimator
Car Care Auto Body
01.2023 - 09.2025
Material Damage Auditor
Kemper Insurance
04.2018 - 10.2022
Material Damage Claims Reinspector
Kemper Insurance
03.2016 - 04.2018
Material Damage Appraiser
Kemper Insurance
02.2008 - 03.2016
Associate of Applied Science - Business Writting
Sequoia Institute
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