RYAN ALLEN
Houston
Summary
To secure a position where I can utilize my present experience, skills, dependability, leadership, loyalty and strong work ethic to be a valuable asset with opportunities for growth and development.
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Host
Fogo de Chao
houston
11.2024 - Current
- Greeted guests warmly and ensured prompt seating arrangements.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with servers and kitchen staff for efficient service delivery.
- Assisted guests with inquiries about menu items and special promotions.
- Maintained cleanliness and organization of host station and dining area.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
Debt Resolution Specialist
State Collection Service
Houston
01.2024 - 10.2024
- Maintained accurate records of customer interactions in the company database.
- Collaborated with team members to improve customer service processes and workflows.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on best practices for handling customer resolutions.
- Analyzed customer feedback to identify areas for service improvement and enhancement.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
Customer Service
Any Hour
Rockford
11.2019 - 02.2024
- Responsible for helping customers with their banking questions and issues
- Required to process loan applications for banking customers
- Responsible for sending loan applications to banks with final decisions
- Provided customer service training sessions for staff members.
- Provided customer service in a fast-paced environment.
- Provided customer service and support to existing accounts.
Default Resolution Specialist
Financial Management Systems
Rockford
04.2015 - 09.2018
- Responsible for helping students get their defaulted loans out of default status.
- Required to provide payment options keeping borrows from tax off-set, garnishments or any other involuntary resolution.
- Responsible for calling borrows, meeting monthly goals, skip tracing, sending financial income statements as well as rehabilitation letters.
Technical Support Representative
Servicom
Rockford
07.2013 - 04.2015
- Responsible for assisting customers resolve the issues they were experiencing with Comcast.
- Required to be available to customers as they called, with a guaranteed resolution by the end of the call.
- Responsible for follow up with customers to ensure customer satisfaction
journeys cleaning
journeys cleaning
Rockford
07.2010 - 07.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Cleaning local company buildings and apartment complex's
Education
Bachelor of Science -
Post University
Waterbury, CT 02.2025 - 07.2025
Human Services -
Judson University
10.2021 - 09.2023
GED -
Rock Valley College
Rockford, ILSkills
- Dining room management
- Reservation coordination
- Table vacancy management
- Seating arrangements
- Hospitality and accommodation
- Table bussing
- Cleanliness maintenance
- Customer service
- Data entry
- Time management
- Communication skills
- Telephone reception
- Effective time management
- Online reservations
- Professional appearance
- Verbal and written communication
- POS software
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bachelor of Science -
Post University
02.2025 - 07.2025
Host
Fogo de Chao
11.2024 - Current
Debt Resolution Specialist
State Collection Service
01.2024 - 10.2024
Human Services -
Judson University
10.2021 - 09.2023
Customer Service
Any Hour
11.2019 - 02.2024
Default Resolution Specialist
Financial Management Systems
04.2015 - 09.2018
Technical Support Representative
Servicom
07.2013 - 04.2015
journeys cleaning
journeys cleaning
07.2010 - 07.2014
GED -
Rock Valley College