Managed inventory levels, executed strategic product pricing, and supervised daily store operations to ensure a smooth and efficient business flow.
Delivered personalized customer service by assessing individual needs, recommending footwear styles, and ensuring a high level of customer satisfaction.
Trained and mentored new and existing sales associates on product knowledge, upselling techniques, and customer engagement strategies, resulting in improved sales performance.
Maintained full compliance with company policies, loss prevention protocols, and operational standards to ensure a safe and organized retail environment.
Standards Officer
Lambda Chi Alpha - Beta Rho Chapter
08.2023 - 05.2025
Led the Standards Board in enforcing fraternity bylaws and resolving member conduct issues
Promoted a culture of accountability and ethical behavior within chapter
Collaborated with executive officers to align chapter operations with national standards
Acted as a liaison between general members and executive leadership to address and resolve conflicts
Cooperated in fraternity initiatives prompting personal growth and community
Collaborated with campus organizations to host events fostering inclusivity and brotherhood
Cooperated to philanthropic efforts supporting Feeding America
Shift Lead
Mod Pizza
Santa Clarita, California
06.2019 - 07.2024
Demonstrated, trained, and coached team members in all operational procedures and best practices for completing daily store tasks efficiently and accurately.
Applied in-depth knowledge of all company operational standards, procedures, and available resources to assure consistent execution and high service quality.
Directed team members during shifts to deliver exceptional pizzas and salads, with a focus on customization, guest satisfaction, and operational efficiency.