Ryan A. Williams
Summit Medical
Kinnelon,NJ
Summary
Patient Coordinator who keeps front-office operations moving through appointment scheduling, insurance verification, and HIPAA-compliant record management. Supports patient flow by greeting visitors, processing payments, and resolving questions with clear communication. Brings steady coordination across clinical staff, administrative tasks, and patient service touchpoints.
2
Languages
8
Years of experience
Work History
Patient Coordinator
5 Years 6 Months- Greeted patients and visitors warmly, scheduled appointments efficiently, verified insurance coverage, and processed payments accurately to enhance patient experience.
- Maintained patient records in compliance with HIPAA regulations, addressed inquiries and complaints promptly, and supported administrative functions to ensure smooth operations.
- Collaborated with healthcare professionals to ensure seamless patient flow and adherence to quality standards.
- Managed administrative tasks including filing and data entry while maintaining accurate patient records to support effective patient coordination.
- Berkeley Heights, NJ
Customer Service Representative
1 Year 10 Months- Managed escalated issues, ensuring timely resolution while maintaining customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and streamline processes.
Lounge Attendant
1 Year 10 Months- Ensured the utmost satisfaction of guests in the lounge area by providing exceptional service and addressing their needs promptly.
- Greeted guests upon arrival, efficiently took and fulfilled orders, and ensured cleanliness and organization of lounge.
- Monitored inventory levels, accurately handled cash transactions, and ensured availability of stock to meet guest demands.
- Assisted guests with inquiries and concerns, contributing to an overall positive guest experience.
- Newark, New Jersey
Hospital Food Service Worker
6 Months- Developed and implemented menu and food preparation plans for patients with varying dietary restrictions, enhancing overall patient satisfaction and meeting nutritional needs.
- Coordinated with care team staff to ensure timely and safe delivery of patient meals, improving service efficiency.
- Maintained high standards of food safety and quality, adjusting plans to comply with dietary guidelines.
- West Caldwell, NJ
Medical Receptionist
7 Months- Operated multi-line telephone systems to manage high call volumes, log messages, and schedule appointments with accuracy.
- Escorted patients to examination rooms, promoting a welcoming atmosphere and facilitating efficient patient flow.
- Filed and sorted sensitive documents, ensuring confidentiality and maintaining organized records.
- East Orange, NJ
Education
High School Diploma
Skills
Customer service
Communication
Insurance Verification and Billing
Patient Intake and Registration Systems
Multiline Telephone Systems Operation
Appointment confirmation
Provider scheduling coordination
Appointment scheduling
Patient records management
HIPAA compliance
Payment processing
Document filing
Insurance claims follow-up
Medical office procedures
Languages
English
Native
Timeline
Customer Service Representative
Horizon FEP Program
08.2024 - 06.2026
Patient Coordinator
Summit Medical
02.2021 - Current
Lounge Attendant
Sodexo
04.2019 - 02.2021
Hospital Food Service Worker
Crane's Mill
10.2018 - 04.2019
Medical Receptionist
ESSEX VALLEY SPINE AND HEALTH CARE
04.2018 - 11.2018
Leaders For Life Academy
High School Diploma