Ryan Baker
Katy
Summary
Since April 2019 I have been a full-time caretaker for my mother. Graduate of the International Culinary Schools at the Art Institute of Houston. Culinary Professional in FOH & BOH w/Associates of Applied Sciences in Culinary Arts degree covering knowledge of Latin Cuisine, American Regional, Asian Cuisine, recipe building, solid knife skills, plating and expediting food in a timely and accurate manner, experience with customer service, sales and 5 years of retail experience. Effectively work with Microsoft Office Suites. My Specialties are Mediterranean, Italian, and Southwestern Cuisines. Community Emergency Response Team (C.E.R.T) certified.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Sur La Table
Houston
06.2021 - Current
- Provides an exceptional customer experience according to customer service standards.
- Proactively seeks out customers in order to determine needs and sell items.
- Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
- Works as a part of a high-performing team to achieve store’s sales plan.
- Strives to achieve individual sales goals.
- Shares product assortment and services such as, gift registry and cooking classes with customers.
- Demonstrates products upon request of a customer or as directed by a manager.
- Consistently follows all Sur La Table policies and standard operating procedures (SOPs).
- Maintains a clean store environment, including restrooms.
- Processes a variety of transactions accurately and efficiently via the POS including, but not limited to, sales, returns, price checks, etc.
- Ensures pricing integrity, MOS products, stocks and replenishes the sales floor using FIF0 and according to visual standards.
- Protects customers, employees, and company assets.
- Notifies Manager on Duty of safety risk or threat in the store.
Customer Service Associate
Walgreens
Houston
11.2017 - 04.2019
- Provide customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Patient Escort
MD Anderson Cancer Center
Houston
07.2014 - 02.2016
- High Volume Patient Transport via stretcher, bed, and wheelchair.
- Transport patients, specimens, expired patients, and department equipment safely and efficiently throughout the institution.
- Assist clinical staff with safely moving patients to and from beds, wheelchairs and stretchers.
- Meet and follow productivity standards and compliances set forth by department.
- Treat patients with care, discovery, and integrity.
- Participate in monthly performance initiatives.
- Heartsaver CPR certified.
- Hurricane Rideout Team.
- Maintained patient confidentiality and ensured that all HIPAA requirements were met.
Demo Chef
Williams-Sonoma
Houston
06.2012 - 06.2013
- Provide informative culinary instruction and product knowledge to create exceptional customer experiences.
- Share product benefits and testimonials as part of each culinary activity and customer interaction on the sales floor to engage customers and drive sales.
- Plan, prepare and execute monthly culinary activity calendar, working within budget and meeting brand standards.
- Ensure store adherences to Health and Safety codes and train other stores how to meet compliance standards.
- Support store team with marketing and promotion of culinary programs.
- Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards.
- Achieve established sales and contest goals Maintain knowledge of current sales and promotions.
- Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Utilize effective selling techniques to build multiple sales and increase productivity.
- Demonstrate comprehensive product knowledge, including features and benefits.
- Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges.
Kitchen Assistant
Sur La Table
Houston
04.2011 - 05.2012
- Provide outstanding customer service at all times
- Prepared food items consistently following recipe cards and production and portion standards and set kitchen for class with necessary tools and ingredients
- Wash dishes and clean kitchen before, during, and after cooking classes
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Disposed of garbage in accordance with established procedures.
- Assist instructor as needed during classes; look for opportunities to help
- Contribute to store goals through product knowledge and sales
Cashier/ Sales Associate
Target
Houston
05.2007 - 04.2009
- Handled cash register transactions.
- Provided exceptional customer service.
- Experienced in handling returns.
- Cashier Trainer.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Lifeguard/ Lifeguard Manager
Sweetwater Pools
Houston
05.2003 - 09.2005
- Seasonal-summer only.
- Ensured safety around pools.
- Performed minor pool maintenance.
- Handled customer service.
- Scheduled Lifeguards.
- Payroll.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Provided assistance to swimmers of varying skill levels.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Enforced all safety regulations and posted rules for patrons.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Performed regular cleaning and maintenance of pool equipment.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Responded quickly to medical emergencies in the pool area.
- Provided first aid care to injured patrons before paramedics arrived on scene.
Education
Associate of Applied Science - Culinary Arts
The International Culinary Schools at the Art Institute of Houston
Basic Training -
Community Emergency Response Team (C.E.R.T)
CPR – BLS for Healthcare Provider -
American Heart Association
Skills
- Customer service
- Cash handling
- Inventory management
- Compliance adherence
- Visual merchandising
- Order fulfillment
- Product recommendation
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Detail orientation
- Refunds processing
- Safety regulations
- Merchandise upselling
- Refunds and exchanges
- Product merchandising
- Customer support
- POS system operation
- Product knowledge
- Point of sale systems
- Inbound and outbound calling
- Guest services
- Customer complaint resolution
- Stock replenishment
Certification
- Community Emergency Response Team (C.E.R.T), 11/2016, present
- CPR – BLS for Healthcare Provider, 09/25/20, 09/2022
Timeline
Customer Service Associate
Sur La Table
06.2021 - Current
Customer Service Associate
Walgreens
11.2017 - 04.2019
Patient Escort
MD Anderson Cancer Center
07.2014 - 02.2016
Demo Chef
Williams-Sonoma
06.2012 - 06.2013
Kitchen Assistant
Sur La Table
04.2011 - 05.2012
Cashier/ Sales Associate
Target
05.2007 - 04.2009
Lifeguard/ Lifeguard Manager
Sweetwater Pools
05.2003 - 09.2005
Associate of Applied Science - Culinary Arts
The International Culinary Schools at the Art Institute of Houston
Basic Training -
Community Emergency Response Team (C.E.R.T)
CPR – BLS for Healthcare Provider -
American Heart Association
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