Summary
Overview
Work History
Education
Skills
Languages
Activities
Timeline
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Ryan Ballnik

Dearborn,MI

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

8
8
years of professional experience

Work History

Medical Account Manager

ImageFIRST
08.2022 - Current
  • Manage a million dollar per year route
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Game Presenter

Evolution Gaming
11.2021 - 08.2022
  • Deal Blackjack, Roulette, Baccarat, and Poker to live players
  • Make sure the technology is all working and fully operational
  • Ability to engage with customers from different cultures in a meaningful conversation and understand their needs
  • Meet individual productivity and quality standards as determined by the business.

Cashier/Server

Buddy's Pizza
04.2016 - 11.2021
  • Interact with many staff members to ensure food is made correctly
  • Talk with Hundreds of customers per day to make sure they get what they want
  • Excelled in a fast-paced setting by showing skills in POS operations, customer service problem solving and relationship building by communicating effectively with customers from diverse backgrounds
  • Manage complaints and customer discrepancies to resolve problems
  • Any type of helpful hand I can lend out to a customer is what I will always do
  • Able to open up any part of the restaurant that is front of the house
  • I can do it quickly and make sure everything is perfect
  • I am considered a trainer in certain positions because I have mastered all the positions I can train in
  • Monitored up to 2,000 in cash and additional credit card payments, ensuring payments received and account record balanced at the end of the day.

Education

BBA - Human Resources Management

The University of Michigan-Dearborn
Dearborn, MI
01.2023

Associate in Business - Business Administration

Schoolcraft College
Livonia, MI
12.2019

Skills

  • Phone Etiquette
  • Cash Handling
  • Time Management
  • Teamwork
  • Proficient in Microsoft Word
  • Excel
  • PowerPoint
  • Revenue Generation
  • Account Management
  • Converting Leads
  • Account Servicing

Languages

English

Activities

SPORTS: I take part in recreational sports during the summer and winter

Timeline

Medical Account Manager

ImageFIRST
08.2022 - Current

Game Presenter

Evolution Gaming
11.2021 - 08.2022

Cashier/Server

Buddy's Pizza
04.2016 - 11.2021

BBA - Human Resources Management

The University of Michigan-Dearborn

Associate in Business - Business Administration

Schoolcraft College

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Ryan Ballnik