Ryan Bixler
Hegins,PA
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Redner's Warehouse Markets
Hegins, PA
05.2015 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Tri-Valley Jr./Sr. High School
Hegins, PA06-2007
Skills
- Customer service
- Payment processing
- Quality control
- Conflict resolution
- Effective communication
- Active listening
- Reliability
- Schedule management
- Policy administration
- Team collaboration
- Professional demeanor
- Task delegation
- Call center management
Affiliations
- Reading
- Swimming
- Nature walks
- Gardening
- Video gaming
- Cooking
References
References available upon request.
Timeline
Customer Service Manager
Redner's Warehouse Markets
05.2015 - Current
High School Diploma -
Tri-Valley Jr./Sr. High School