Ryan Brereton
Summary
Results-driven Operations Manager with extensive experience in leading teams and optimizing processes. Expertise in strategic planning and staff development enhances operational efficiency and reduces costs. Committed to improving business performance through effective leadership and innovative problem-solving while fostering strong professional relationships.
Overview
5
5
years of professional experience
Work History
Store Manager
Buffalo Exchange
Seattle
08.2024 - 05.2026
- Managed daily store operations and optimized workflow efficiency.
- Developed and implemented strategies that drove sales growth and enhanced overall profitability.
- Trained and supervised team members to elevate customer service skills, resulting in improved customer satisfaction.
- Established customer service standards and monitored staff compliance.
- Oversaw inventory management and ensured accurate stock levels.
- Coordinated staff scheduling to align with operational needs and peak times, ensuring optimal service levels.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed visual merchandising strategies to attract customers.
- Regularly updated store signage and displays to reflect current promotions and branding.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Work cross-functionally with departments across the company to ensure smooth communication.
- Prepared monthly reports on sales figures, expenses, profits.
- Report directly to Area Manager, COO, and assistant COO to ensure company compliance in all areas along with creating plans to boost profitability.
Client Relationship Lead
Neiman Marcus
Seattle
02.2024 - 08.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed client communications to ensure timely responses and satisfaction.
- Developed and maintained strong relationships with key stakeholders.
- Coordinated onboarding processes for new clients, ensuring smooth transitions.
- Collaborated with internal teams to resolve client issues effectively.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Identified new business opportunities through research and analysis of client needs.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Ensured that all contractual obligations were fulfilled according to agreed timelines.
- Maintained up-to-date knowledge of competitor offerings to distinguish and communicate competitive value.
- Collaborated with stakeholders across departments to ensure high-quality customer service delivery.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Managed a portfolio of accounts, consistently meeting or exceeding retention and growth targets.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Trained junior and senior sellers on in-person and online selling services and strategies.
Assistant Department Manager
Anthropologie (URBN)
Henderson
09.2023 - 02.2024
- Assisted in managing daily store operations and team activities.
- Coordinated visual merchandising to enhance customer engagement and brand identity.
- Trained staff on product knowledge and customer service best practices.
- Supported inventory management by tracking stock levels and product orders.
- Engaged with customers to provide personalized shopping experiences and assistance.
- Facilitated communication between departments to align goals and initiatives.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Resolved conflicts between staff members in a professional manner.
- Maintained records of employee attendance, absences, vacation time.
- Monitored departmental progress against established goals and objectives.
- Performed administrative duties such as filing paperwork or creating spreadsheets.
- Prepared budgets for the department including forecasting expenditures.
- Trained new employees on company policies and procedures.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on a frequent basis to present information to leadership teams.
Assistant Store Manager
Buffalo Exchange
Las Vegas
05.2021 - 09.2023
- Assisted in managing daily store operations and staff scheduling.
- Facilitated communication between management and store associates.
- Supported loss prevention measures to minimize shrinkage risks.
- Implemented promotional strategies to boost customer engagement.
- Managed daily cash handling procedures and resolved discrepancies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Las Vegas Academy of The Arts
Las Vegas, NevadaBusiness
University of Nevada Las Vegas
Las Vegas, NevadaSkills
- Inventory management
- Retail inventory management
- Sales forecasting
- Retail layout design
- Operational planning
- Performance metrics
- Expense management
- Profitability analysis
- Team leadership
- Recruiting and hiring
- Effective communication
- Problem solving
- Time management
- Multitasking and organization
- Relationship building
- Database management
- Special events
Languages
English
Full Professional
Accomplishments
- 2025 Buffalo Exchange, Manager of the year.
- Highest VIP Client retention, Neiman Marcus 2024.
- Buffalo Exchange 2022 Employee of the year.
Timeline
Store Manager
Buffalo Exchange
08.2024 - 05.2026
Client Relationship Lead
Neiman Marcus
02.2024 - 08.2024
Assistant Department Manager
Anthropologie (URBN)
09.2023 - 02.2024
Assistant Store Manager
Buffalo Exchange
05.2021 - 09.2023
Las Vegas Academy of The Arts
Business
University of Nevada Las Vegas