Ryan Bureau
Lincoln,NE
Summary
Adept at managing complex financial or court records and ensuring regulatory compliance, demonstrated during tenure at the Supreme Court of Nebraska and Capital One. Skilled in utilizing office technology and providing exceptional customer service, I excel in environments requiring attention to detail, accuracy, and strong communication abilities. Professionalism and experience with backgrounds in the courts system, jail facilities, financial services and banking as well, all underpinned by continuous improvement and time management skills.
Overview
19
19
years of professional experience
Work History
Records Clerk
Supreme Court of Nebraska
10.2023 - Current
- Assisted with answering incoming calls from the public and other state agencies and used resources to give accurate information about court cases, court processes or transferring them to the correct state agency.
- Maintained accuracy of court records and court databases by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Work County Court sessions as a Bailiff. Assisting judge and attorneys as well as answering citizens questions and making sure court proceeds in a efficient manner.
- Using all manner of office equipment to finish my daily assigned work.
- Staying up to date and implementing any changes to Court or State regulations and guidelines. Meeting yearly training requirements and striving to be continuously learning and training.
Senior Account Specialist
Capital One
12.2018 - 08.2023
- Answering inbound calls in a high volume call center and providing customer service regarding financial services.
- Quickly and accurately taking payments over phone by card or bank routing information.
- Being able to understand banking and accounting principles and talk to clients about them in a easily understandable manner.
- Investigating any issues or discrepancies with payments or balances voiced by clients. Manually recalculating balances to check accuracy or finding the cause of payment or balance discrepancies.
- Calling other banks or financial institutions to verify transactions and information.
- Presented professional image consistent with company's brand values.
- Staying up to date on continuous training and updates to company, state, and federal banking regulations.
- Using all types of office equipment to complete daily duties as well as professionally communicate with co-workers, teams, managers through email and Slack.
Sales and Service Associate
Speedway Motors
05.2016 - 06.2018
- Answering calls in a high volume call center.
- Customer service by way of placing orders for existing and new accounts. Answering questions about products, warranties, shipping options, returns, and tracking shipments.
- Quickly and accurately processing payments by card or check routing information.
- Using office equipment to complete daily work and to professionally communicate with departments in timely manner until customer issues reach a resolution.
GM Teammate
Shopko
04.2015 - 03.2016
- Cashiering for customer checkout. Opening and closing drawers. Making sure drawer balances out at end of shift.
- Customer service by answering questions from shopper in store and by phone call ins.
- Inventory management, stocking, inventory.
- Setting up new displays and products.
Carpenter
K-West Construction
04.2014 - 02.2015
- Remodeling and new construction.
- Rough and finish carpentry, demolition, concrete, painting and staining.
- Shopping and picking up building materials.
Correctional Corporal
State of Nebraska
09.2005 - 08.2013
- Security position in a maximum security facility(Lincoln Correction Center)
- Monitoring and documenting the behavior and movement of inmate population.
- Writing reports, updating daily logs and records accurately and professionally.
- Maintaining the safety and security of the facility.
- Being the custody escort for travel orders where inmates are out in public.
- Working Central Control where I answered outside calls, updated counts, logs and emergency preparedness binders. Issued equipment, controlled intercom, video cameras, and door system throughout facility.
- Member of CERT(Correctional Emergency Response Team) for four years.
Education
Associate Degree - Automotive Repair
Universal Technical Institute of Arizona Inc
Avondale, AZ01.1999
High School Diploma -
Chaparral High School
Las Vegas, NV05.1997
Skills
- Experienced and proficient in offices equipment( Computers, Scanners/Copiers, and Phones) and procedures
- Cashiering Opening and closing drawer and keeping correct balance Taking payment thru cards or bank routing information
- Record/File Management and retention, confidential materials and record handling
- Experience and understanding of judicial, jail, and court systems
- Reading and understanding financial or bank records
- Data Entry
- Professional interpersonal communication through email, reports, notes, Slack
- Knowledge of state and federal laws
- Continuous Improvement
- Time management abilities with meticulous attention to detail
- Basic accounting and math skills with speed and accuracy
- Answering incoming calls and providing customer service Using resources to give easily understood answers from sources with complicated language and processes
Timeline
Records Clerk
Supreme Court of Nebraska
10.2023 - Current
Senior Account Specialist
Capital One
12.2018 - 08.2023
Sales and Service Associate
Speedway Motors
05.2016 - 06.2018
GM Teammate
Shopko
04.2015 - 03.2016
Carpenter
K-West Construction
04.2014 - 02.2015
Correctional Corporal
State of Nebraska
09.2005 - 08.2013
Associate Degree - Automotive Repair
Universal Technical Institute of Arizona Inc
High School Diploma -
Chaparral High School
Similar Profiles
Dawn LaBayDawn LaBay
Business Manager at State of Nebraska – Supreme Court/Administrative Office of Courts and ProbationBusiness Manager at State of Nebraska – Supreme Court/Administrative Office of Courts and Probation
Maizuyen NguyenMaizuyen Nguyen
Vietnamese Court Interpreter at Nebraska Supreme CourtVietnamese Court Interpreter at Nebraska Supreme Court
Altaf HosenAltaf Hosen
Apprentice Lawyer at High Court Division of Bangladesh Supreme CourtApprentice Lawyer at High Court Division of Bangladesh Supreme Court
Leo RamirezLeo Ramirez
Quality Assurance Technician at Universal PureQuality Assurance Technician at Universal Pure
Rooklyn ThorellRooklyn Thorell
Auto Detail Manager at Jannsens Chrysler HoldregeAuto Detail Manager at Jannsens Chrysler Holdrege