Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Cadena

Ryan Cadena

Pueblo,Colorado

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Assistant

McKinney Door Solutions
Pueblo, Colorado
08.2021 - Current
  • Phones/Reception o Answering/screening/directing calls to all divisions
  • Mail Distribution o Collect and distribute all company mail
  • Public File Management o Organizing/renaming folders in the Public/share file to help improve the use/locating of files
  • Document Retention o Scanning and saving documents to the computer, renaming, and sending them to the correct file folder in the public files
  • Special Handlings Spreadsheet o Update special handlings spreadsheet when customer information changes – Calling and emailing customers to see if contact information is the same or needs to be changed
  • Panini Check Scanner o Use of the machine to scan checks for daily deposits
  • Catalog Cut Sheets o Create cut sheets for project managers
  • Process/Distribute Customer Statements o Process customer statements out of two different systems and mail/email to customers
  • Process/Distribute Customer Invoices o Check sales tax on sales orders, create invoices from two different computer systems, mail/email invoice(s) to customers
  • Deposits o Post ACH payments to customer accounts, take credit card payments over the phone, sort/deposit checks
  • Cash Management o Count cash drawer and daily balance, record cash information on an Excel spreadsheet, account for money for the petty cash drawer
  • Collections o Make phone calls/send emails to customers to collect for outstanding balances on customer accounts
  • Government/Contractor Exemptions/Resale Licenses o Communicate with customers to obtain government exempt certificates, contractors exemption certificates, and resale licenses to save in our files
  • Tax Credits o Credit taxes if wrongfully applied to invoice
  • Audit Requests o Gather all necessary paperwork requested by auditors (i.e., sales orders, invoices, payment details, contracts, pay applications)

Lead Dance Instructor

Sarah Shaw Dance Studio
Pueblo , CO
01.2019 - Current
  • Instruction of Sarah Shaw’s workload creating routines and teaching competition level
  • Teach technique and compose dances for student’s 2nd – 12th grade
  • In charge of cutting and editing music for all classes
  • Train and manage dance assistants
  • Travel to National competitions with a group of 100+ students

Marketing Director and Special Events Coordinator

Ryan Cadena
Colorado, CO
01.2019 - Current
  • Manage the upkeep of social media outlets including Facebook and Instagram
  • Highlight all studio events and activities
  • Customize apparel
  • Advertise upcoming events for community outreach
  • Perform Microsoft Access database input for management of student information
  • Prepare Microsoft PowerPoint presentations for visual aids for productions
  • Draft flyers and other publications with Microsoft Word
  • Prepare purchase orders in Microsoft Excel for tracking of payments
  • Perform face-to-face, telephone, and email customer service duties such as sharing class information/scheduling of over 100 classes per semester, for 500+ students ages 3 to 19 years old
  • Manage staff scheduling and coordinate meetings for 20 staff members
  • Plan for two annal show productions including coordinating with technical staff at Pueblo
  • Memorial Hall and managing parent volunteer staff
  • Manage professional audio and visual system for productions
  • Utilize I-Movie and Garage Band audio software to prepare music for classes and productions
  • Plan and manage six special events per year serving over 500 students, families, and visitors

Dance Instructor

Sarah Shaw Dance Studio
, Pueblo CO
01.2015 - 01.2019
  • Instruction of several dance classes per week for students ranging from 2nd – 12th grade
  • Work side-by-side with Sarah Shaw assisting with the creation of dance routines

Education

diploma -

Pueblo County High School, Colorado State University
08.2017 - 05.2021

Business, Business Administration with Marketing

The Hasan School of Business

Skills

Problem solving

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Timeline

Administrative Assistant

McKinney Door Solutions
08.2021 - Current

Lead Dance Instructor

Sarah Shaw Dance Studio
01.2019 - Current

Marketing Director and Special Events Coordinator

Ryan Cadena
01.2019 - Current

diploma -

Pueblo County High School, Colorado State University
08.2017 - 05.2021

Dance Instructor

Sarah Shaw Dance Studio
01.2015 - 01.2019

Business, Business Administration with Marketing

The Hasan School of Business

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