Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Castellanos

Operations Specialist
Las Vegas,NV

Summary

Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality services and support. Blending strong analytical and communication skills to identify and address individual needs of clients, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales life cycles, overseeing efforts of teams across high-traffic retail environments.

Overview

9
9
years of professional experience

Work History

Tesla Advisor-T3

Tesla Motors
Las Vegas, NV
12.2019 - 11.2021
  • Worked up to role and responsibilities as Tesla Advisor-T3.
  • Increased stores revenue by 12% quarter over quarter hitting targeted goals and exceeding sales and delivery expectations.
  • Engaged with walk traffic by greeting guests promptly, personally and professionally with goal of opening conversations and ensuring they feel welcome for great Tesla experience by demonstrating key features, answered questions and offered solutions.
  • Resolved customer conflicts professionally and kept up to date with changes to delivery timelines and finding solutions for obstacles throughout delivery process.
  • Scheduled appointments and managed master calendar by collaborating with various teams to schedule onsite and offsite teams to accomplish goals.
  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions promptly and accurately.
  • Demonstrated knowledge of entire Tesla Eco-system and company mission to Accelerate The World's Transition To Sustainable Energy.

Operations Advisor Seasonal

Tesla Inc.
Las Vegas, NV
12.2019 - 12.2019
  • Assisted in vehicle preparation, delivery and customer introduction
  • Established great working relationships with various departments in Tesla Las Vegas showroom: management, operations, and sales team, service, DMV operations.
  • Assured excellent customer experience throughout delivery process.
  • Managed over 50 deliveries to push Tesla over a milestone for deliveries in Q4 2019.

Manager of Business Development and Sales

Elephant Vapor
Las Vegas, NV
10.2017 - 11.2021
  • Increased sales volume with maintaining inventory of products.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Drove team revenue totals by bringing in over $1 million in sales.
  • Resolved problems, complaints and questions with customers to maintain relationships and increase return customer base.
  • Increased profits through providing excellent customer service, following product knowledge including functions and features that differentiate products and brands.

Sales /New Home Sales Consultant

Clayton Homes
Pueblo, CO
04.2012 - 12.2014
  • Consulted with field specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Addressed each customers’ needs and wants to recommend suitable product options, features and functions.
  • Experience negotiating manufacturing and field installation costs accounts on regular basis to maximize revenue.

Education

Bachelor of Applied Science - Exercise Science

Colorado State University - Pueblo
Pueblo, CO
Aug 2007 - May 2011

Skills

Teamwork / Collaboration

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Timeline

Tesla Advisor-T3

Tesla Motors
12.2019 - 11.2021

Operations Advisor Seasonal

Tesla Inc.
12.2019 - 12.2019

Manager of Business Development and Sales

Elephant Vapor
10.2017 - 11.2021

Sales /New Home Sales Consultant

Clayton Homes
04.2012 - 12.2014

Bachelor of Applied Science - Exercise Science

Colorado State University - Pueblo
Aug 2007 - May 2011

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Ryan CastellanosOperations Specialist