Ryan Chesney
Detroit,USA
Summary
Customer-focused professional with extensive experience in high-stakes client relationship management and cross-functional team leadership. Proven ability to deeply understand client needs, deliver exceptional service, and serve as a Single Point of Contact (SPOC) for complex, time-sensitive resolution processes. Seeking to apply strong communication, strategic problem-solving, and compliance adherence skills to enhance borrower satisfaction and mitigate risk within the UWM Client Service Team.
Overview
5
5
years of professional experience
Work History
Acquisitions Manager
Golling Chrysler
Roseville, MI
06.2025 - Current
- Led acquisition strategies to enhance inventory management and optimize vehicle selection.
- Developed relationships with manufacturers to secure competitive pricing and favorable terms.
- Analyzed market trends to identify opportunities for growth in vehicle acquisitions.
- Implemented streamlined processes for evaluating and purchasing vehicles, improving efficiency.
Used Car Manager/Assistant New Car Manager/ Team Leader
Ray Laethem Motor Village
Detroit, MI, USA
05.2024 - 05.2025
- - Develop and execute high-level sales strategies that drive revenue and market share growth.
- - Lead and mentor a high-performing team, fostering a culture of accountability and excellence.
- - Analyze market trends and sales data to optimize inventory management and pricing strategies.
- - Implement innovative sales techniques to improve conversion rates and customer retention.
Sales Associate
Ray Laethem Motor Village
Detroit, MI, USA
04.2022 - 05.2024
- - Consistently achieved top-tier sales performance, exceeding revenue targets through strategic sales exec - Built and maintained strong client relationships, leveraging data-driven insights to maximize engagement.
- - Led cross-functional collaboration to streamline sales processes and improve operational efficiency.
Director of Sales
Rocket Auto
Detroit, MI, USA
06.2020 - 04.2022
- - Directed large-scale sales operations, leading a team to exceed revenue goals and improve customer acq - Developed and executed company-wide sales initiatives that enhanced productivity and profitability.
- - Optimized CRM strategies to drive lead conversion and long-term customer retention.
- - Managed key business metrics, identifying opportunities for growth and efficiency improvements.
Education
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Eastern Michigan University
Skills
Strategic Relationship Manager with 10 years of experience in high-volume, compliance-driven environments, specializing in leveraging advanced negotiation and cross-functional coordination skills Seeking to transition expertise to the UWM SPOC Client Service Default Team to provide elite, high-touch borrower service during sensitive loss mitigation processes Proven ability to serve as a Single Point of Contact, driving timely, accurate, and compliant resolution while maintaining clear, empathetic communication and upholding the UWM principle of continuous improvement
Timeline
Acquisitions Manager
Golling Chrysler
06.2025 - Current
Used Car Manager/Assistant New Car Manager/ Team Leader
Ray Laethem Motor Village
05.2024 - 05.2025
Sales Associate
Ray Laethem Motor Village
04.2022 - 05.2024
Director of Sales
Rocket Auto
06.2020 - 04.2022
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Eastern Michigan University