Ryan Chesser
Hamden,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
General Laborer
Backwoods Builders
McArthur, OH
03.2023 - Current
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Operated hand tools and power tools to complete construction projects.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Performed general maintenance duties such as painting walls or installing insulation.
- Inspected completed projects for accuracy before handing them over to the client.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
Sales Associate
Hometown Automotive Group
Chillicothe , OH
05.2021 - 02.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Showcased vehicle features and took customers on test drives in local area.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
Product Specialist
Herrnstein Auto
Chillicothe , OH
10.2020 - 04.2021
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
Direct Support Professional
Frontier Community Services
Chillicothe, OH
04.2018 - 09.2020
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
High School Diploma -
Vinton County High School
McArthur, OH05-2012
Skills
- Customer Relations
- Competitor Research
- Sales
- Interpersonal Communication Skills
- Written And Oral Communication Skills
- Brand And Product Knowledge
- Positive And Professional
- Verbal/Written Communication
- Professional Demeanor
- Money Handling
- Exceptional Customer Service
- Problem-Solving Skills
Timeline
General Laborer
Backwoods Builders
03.2023 - Current
Sales Associate
Hometown Automotive Group
05.2021 - 02.2023
Product Specialist
Herrnstein Auto
10.2020 - 04.2021
Direct Support Professional
Frontier Community Services
04.2018 - 09.2020
High School Diploma -
Vinton County High School