Microsoft Office
Ryan Claudin
Customer Service and Sales
Bonsall,CA
Summary
Seasoned Customer Service and Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Service and Sales
Halo Motors
Carlsbad, CA
06.2018 - Current
- Note: I was also employed with Halo Motors from 6/2001-6/2011 in the same role.
- Cultivated and strengthened relationships between customer and company in order to promote brand and grow loyalty.
- Educated customers about company products and services to customers to drive sales.
- Met and frequently exceeded objectives for sales, productivity and quality.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Personalized client experience by identifying unique needs through well-rounded questions.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Implemented new company platform initiatives, learning and mastering new technologies to improve client service.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Leveraged detailed knowledge to recommend and select suitable products and services.
Service and Sales
Hoehn Motors
Carlsbad, CA
07.2015 - 06.2018
- (Please refer to the experience listed at Halo Motors. The experience at Hoehn Motors was identical to that at Halo Motors. This is an effort to avoid being repetitive, out of respect for your time. Thank you.)
Assistant Manager/Coordinator
Billy Casper Golf/Indigo Golf Partners
Chicago, IL
03.2012 - 08.2013
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services. Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Education
Service And Sales Master Certification -
Lexus of North America
Irvine, CA12.2003
Bachelor of Arts - Education And Theological Studies
Taylor University
Fort Wayne, IN06.1994
Skills
- Product Knowledge
- Active Listening
- Computer Proficiency
- Researching and Analyzing
- Conflict Resolution
- Typing proficiency
- Multi-Task Management
- Prioritization
- Documentation
- Customer Education
- Positive and professional
- Advanced communication skills
- Self-motivated
- Critical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Please see resume.
Accomplishments
Successfully developed and managed a large client base by building long-term relationships, utilizing exceptional communication, organization, time-management, conflict-resolution and critical thinking skills.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionQuote
"Excellence is a conscious decision."
Edward W. Hood
Software
Google Docs
Learning software systems
Computer Proficiency
Languages
English
Native language
Interests
Promoting Financial Wellbeing
Family and Friends
Community Service
Golf
Camping
Timeline
Service and Sales
Halo Motors
06.2018 - Current
Service and Sales
Hoehn Motors
07.2015 - 06.2018
Assistant Manager/Coordinator
Billy Casper Golf/Indigo Golf Partners
03.2012 - 08.2013
Service And Sales Master Certification -
Lexus of North America
Bachelor of Arts - Education And Theological Studies
Taylor University
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