RYAN CLAYCOMB
Iron Station,NC
Summary
Result-oriented leader with years of experience in day-to-day business operations management. Successful history in improving operational strategies and boosting team performance. Articulate and encouraging leader with decisive nature and forward-thinking approach.
Overview
15
15
years of professional experience
Work History
Service Lane Manager
Hall Honda/Honda of Huntersville
Huntersville, NC
10.2023 - Current
- Managed daily operations of service lane of 10-11 service advisors, ensuring optimal customer satisfaction and efficient workflow.
- Coordinated team schedules to maximize service lane productivity and minimize wait times for customers.
- Implemented training programs for staff, enhancing service quality and employee performance.
- Developed processes for handling customer inquiries, improving response time and resolution rates.
- Ensured accounting schedules were properly addressed and kept clean.
- Held daily meetings with advisors to see where we are tracking for the month, how we are doing in CSI, and any concerns or ideas that anyone had.
- Evaluated employee performance and conveyed constructive feedback to improve skills every month.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Service Advisor
Hall Honda
Huntersville, NC
06.2022 - 10.2023
- Facilitated customer interactions to identify service needs and preferences.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Guided customers through vehicle maintenance recommendations based on manufacturer guidelines.
- Collaborated with technicians to communicate service progress and address customer inquiries.
- Developed and maintained comprehensive knowledge of automotive products and services offered.
- Enhanced customer satisfaction through proactive follow-ups post-service completion.
- Trained new staff on best practices for customer engagement and service processes.
Service Technician
Hall Honda
Huntersville, NC
07.2021 - 06.2022
- Diagnosed mechanical issues and performed repairs on various vehicle models.
- Conducted routine maintenance services, ensuring optimal vehicle performance and safety.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Trained junior technicians on repair techniques and safety protocols.
Operations Manager/Technician
Skywalker Dealer Development
Denver , NC
11.2017 - 02.2021
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
- Created company's website for desktop and mobile users.
Service Advisor
Scott Clark Honda
Charlotte, NC
02.2017 - 11.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Store Manager
Precision Tune Auto Care
Pineville, North Carolina
02.2016 - 01.2017
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Organized ongoing maintenance schedules to boost system performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
Service Technician/ Team Leader
Hendrick Lexus Northlake
Charlotte, NC
03.2011 - 12.2016
- As a automotive technician I worked closely with the service advisor and customer to help diagnosis vehicle issues.
- Also with my team we worked on cutting down customer wait times while maintaining high quality work.
- My daily duties were: Communicate with service advisor and customer to diagnosis vehicle.
- Complete vehicle repairs from oil change to complete engine rebuild.
- Test drove with customers to properly diagnosis customer complaint.
- Made sure my teammates and I were doing high quality work and being honest with vehicle needs.
- Meetings with management on how to improve our work.
- Meetings with team on what was on schedule for the day.
- Maintained very clean work area for professional look.
Education
Certificate - Financial Technology
University Of North Carolina At Charlotte
Charlotte, NC09-2020
Associate of Applied Science - Automotive System Technology
Central Piedmont Community College
Huntersville, NC2012
ASE Certified Master Lexus Certified Automotive Systems Technology Degree - undefined
Skills
- Customer service
- Computer skills
- Scheduling and coordinating
- Professionalism
- Performance management
- Business planning
- Business development
- Business analysis and reporting
- Key performance indicators
- Expectation setting
- Competitor research
Timeline
Service Lane Manager
Hall Honda/Honda of Huntersville
10.2023 - Current
Service Advisor
Hall Honda
06.2022 - 10.2023
Service Technician
Hall Honda
07.2021 - 06.2022
Operations Manager/Technician
Skywalker Dealer Development
11.2017 - 02.2021
Service Advisor
Scott Clark Honda
02.2017 - 11.2017
Store Manager
Precision Tune Auto Care
02.2016 - 01.2017
Service Technician/ Team Leader
Hendrick Lexus Northlake
03.2011 - 12.2016
ASE Certified Master Lexus Certified Automotive Systems Technology Degree - undefined
Certificate - Financial Technology
University Of North Carolina At Charlotte
Associate of Applied Science - Automotive System Technology
Central Piedmont Community College