Ryan Cooper
Orlando ,FL
Summary
Dynamic professional with expertise in customer service and cash handling at Publix. Proven track record in enhancing customer satisfaction and resolving complaints efficiently. Recognized for adaptability and effective communication. Skilled in POS system operation and maintaining a positive, professional demeanor under pressure. Experienced with assisting orthodontists in various clinical tasks, from patient preparation to post-treatment care. Uses knowledge of orthodontic tools and procedures to ensure efficient and effective support. Track record of maintaining patient comfort and adhering to strict hygiene standards. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
Publix
Winter Park, FL
10.2002 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Assisted in maintaining store cleanliness and organization for optimal shopping experience.
- Collaborated with team members to ensure timely stock replenishment on sales floor.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling and register balancing to minimize discrepancies.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations at checkout.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Orthodontist Assistant
Dr Wollenschlaeger
Leesburg, FL
03.2017 - 05.2018
- Assisted in preparing patients for orthodontic procedures, ensuring comfort and understanding of treatment processes.
- Maintained cleanliness and organization of treatment areas, adhering to safety and sanitation protocols.
- Supported orthodontist during various procedures by providing necessary instruments and materials promptly.
- Educated patients on oral hygiene practices specific to orthodontic care, enhancing treatment effectiveness.
- Documented patient progress and treatment plans accurately in dental software systems for efficient record-keeping.
- Collaborated with team members to streamline operations, improving workflow efficiency during busy clinic hours.
- Engaged in continuous learning regarding new orthodontic technologies and methods to enhance patient care quality.
- Assisted in scheduling patient appointments, managing calendar effectively to optimize office productivity.
- Demonstrated commitment to patient privacy by meticulously adhering to HIPAA guidelines and maintaining the confidentiality of sensitive information.
- Participated in ongoing professional development activities including industry conferences, training seminars, and workshops to maintain current knowledge of best practices.
- Provided hands-on assistance during various types of orthodontic treatments such as braces adjustments, bonding procedures, and appliance installations.
- Maintained a clean and organized clinical environment, adhering to strict sterilization protocols for patient safety.
- Facilitated timely communication between referring dentists, laboratory technicians, and the orthodontist to optimize patient outcomes.
- Managed patient records diligently, ensuring accurate documentation of treatment progress for optimal continuity of care.
- Reduced patient anxiety levels during appointments through calming presence and effective communication strategies.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures.
- Took impressions of patients' teeth to create dental appliances, like Type and braces.
- Prepared examination rooms prior to appointments, ensuring all necessary tools were available for efficient use by the orthodontist.
Education
High School Diploma -
Tavares High School
Tavares, FL2004
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Customer focus
- POS system operation
- Refund handling
- Retail merchandising
- Product merchandising
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Basic math
- Stress management
- Positive and professional
- Point-of-sale system
- Calm demeanor
- Telephone management
- Check processing
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Active listening
- Cooperative attitude
- Order taking
- Basic mathematics
- Team leadership
- Refunds and exchanges
Timeline
Orthodontist Assistant
Dr Wollenschlaeger
03.2017 - 05.2018
Customer Service Cashier
Publix
10.2002 - Current
High School Diploma -
Tavares High School