Ryan Craig
Charlotte,NC
Summary
Versatile and an accomplished Customer Service Representative and Firefighter/EMT with 10 plus years of experience and provide the highest level of emergency services designed to protect the lives, property, and the economic well-being of the citizens through the extension of fire prevention, fire control, and public education services. Proven ability to establish rapport with clients and exceed company expectations. Motivated team player aiming to provide superior customer service above and beyond expectations. Reliable and driven, with strong time management and prioritization abilities. Emergency Vehicle Driver vehicle machine rescue, Time Management Detailed Oriented Rescue Equipment Class B License Delivery Driver Experience Basketball, Football, and Baseball Coach Safety and Security Firefighting Activities Problem Solving Strong Work Ethic Excellent Communication Fire Containment Emergency Support Analytical Skills
Overview
20
20
years of professional experience
Work History
Machine Operator/Decorative Specialist
09.2022 - Current
- Operate, maintain, and perform preventative maintenance on all machines in the department
- Monitor machine operation and provide specification upgrades to the system and/or machinery to ensure proper threading that matches the quality constraints of the company
- Performed machine set-up based on specifications, trouble-shooting problems, and coming up with solutions
- Removing materials and products from machines and equipment, and placing them in boxes, trucks, or conveyors, using hand tools and moving devices.
Owner/Operator
Carolina Five Star Logistics LLC
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Customer Service Representative Specialist
Jerome Stinson Associates
10.2018 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Beaver
06.2017 - 01.2020
- Protect the quality of life, property, and community through fire suppression, rescue education, prevention, and other services
- Responding to fire alarms and other emergencies or calls for service on an assigned shift
- Assisting in giving emergency fires-aid treatment to sick or injured persons
- Directing the activities of the fire company in training in all phases of firefighting, rescue, and resuscitation.
Truck Driver, EMT
Allen
02.2017 - 01.2020
- Delivery and Pick Ups of general freight ◼ Dispatch ◼ Fork Lift Operations
- Firefighter, Respond to fire alarms and combat fire requiring the full range of firefighting duties involving structures, equipment, and other facilities
- Operating firefighting tools and equipment to extinguish fires and protect life and property
- Performing operational checks/maintenance on trucks and equipment to ensure operational readiness
- Conducting pre-fire planning to become familiar with structure layout, fire hazards, and location of fixed fire protection systems.
Firefighter/EMT
Monroe Fire Department
01.2009 - 01.2020
- Attending training sessions and participating in demonstrations as required
- Supervising in the work of extinguishing fires and the performance of related life and property protection
- Instructing in training programs and drills, directing fire prevention inspections within the fire district
- Assisting in maintaining fire apparatus and equipment, and cleaning fire station and grounds.
Firefighter/EMT
Stallings Fire Department
01.2011 - 01.2014
- Responded to calls for emergency medical services and rendered first aid
- Performed salvage operations such as throwing salvage covers, sweeping water, and removing debris
- Cleaned and inspected equipment and apparatus after returning from a fire
- Inspected equipment and apparatus and notified the superior officer of any defects.
Arena Football, Lorado Lobos
01.2006 - 01.2008
- Evaluated athletes' skills and review performance records to determine their fitness and potential in a particular area of athletics
- Instructed and demonstrated skill sets and techniques necessary for individual and team achievement in football and basketball
- Assisted in planning and setting up activities, practices, and games
- Analyzed the strengths and weaknesses of opposing teams to develop game strategies.
Retail Sales Associate
Sports Fann Attic
01.2004 - 01.2006
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security
- Built relationships with customers to increase the likelihood of repeat business
- Demonstrate the right customer behaviors defined by delivering an extraordinary experience.
Education
Bachelor - Psychology
North Carolina Central University
◼ General
AND LICENSES Firefighter II / EMT-B/ Class-B Drivers License - undefined
Monroe High School
HAZMAT TEC. Incident Command System 100, 200, 700, 800, Technical - undefined
Skills
- Microsoft Word, Excel
- Spreadsheet
- Internet
- EMT Basic
- Hazmat Technician
- Critical Thinking
Timeline
Machine Operator/Decorative Specialist
09.2022 - Current
Customer Service Representative Specialist
Jerome Stinson Associates
10.2018 - 03.2020
Beaver
06.2017 - 01.2020
Truck Driver, EMT
Allen
02.2017 - 01.2020
Firefighter/EMT
Stallings Fire Department
01.2011 - 01.2014
Firefighter/EMT
Monroe Fire Department
01.2009 - 01.2020
Arena Football, Lorado Lobos
01.2006 - 01.2008
Retail Sales Associate
Sports Fann Attic
01.2004 - 01.2006
Owner/Operator
Carolina Five Star Logistics LLC
Bachelor - Psychology
North Carolina Central University
◼ General
AND LICENSES Firefighter II / EMT-B/ Class-B Drivers License - undefined
Monroe High School