Ryan Deshaies
Newark,DE
Overview
8
8
years of professional experience
Work History
Inside Account Manager, Services Sales Division
GT Resources
Newark, DE
10.2024 - Current
- Built and maintained strong client relationships to enhance retention and foster ongoing service engagement
- Initiate and manage service contract renewals and warranty-to-service conversions
- Generated and managed customer quotes using SAP/CRM system to facilitate timely sales processes
- Maintained and managed sales funnel activity to ensure pipeline visibility and accurate revenue tracking
- Contracted by Agilent Technologies
Customer Sales Representative, Cell Analysis Division
GT Resources
Newark, DE
07.2023 - 11.2024
- Created new business opportunities through inbound sales development and proactive customer engagement
- Assessed and qualified customer needs to recommend tailored products or solutions
- Managed high-volume inbound phone and webchat channels to efficiently respond to customer inquiries and sales requests
- Utilized Salesforce CRM to document customer interactions, manage leads, generate quotes, and track sales activity
- Contracted by Agilent Technologies
Prospector, One Agilent Prospecting Team
GT Resources
Newark, DE
06.2022 - 07.2023
- Generated leads by identifying customer needs and facilitating opportunities for connection
- Conducted outbound calls to active customers, utilizing targeted prospect lists to enhance engagement
- Directed customer inquiries, channeling them to appropriate sales or technical support teams to maximize resolution efficiency
- Maintained accurate records of outreach and customer interactions
- Contracted by Agilent Technologies
Instrument Technician
SpecialtyCare Inc
Newark, DE
01.2021 - 05.2022
- Processed all incoming surgical instrument trays using the CensiTrac tracking system
- Cleaned, disinfected, and prepared instruments in accordance with sterilization and infection-control standards
- Reassembled instrument trays accurately prior to sterilization and distribution
- Coordinated with hospital SPD staff, physicians, nurses, and OR coordinators on instrument and tray status updates
- Managed inventory and tracking of all trays and instruments to ensure availability and compliance
- Delivered instrument processing services under contract for ChristianaCare Hospital System, ensuring adherence to quality standards
Customer Relations Specialist
Tri-State Air
Newark, DE
09.2020 - 12.2020
- Generated qualified sales leads through referral outreach and targeted social media surveys, enhancing customer outreach
- Scheduled and confirmed customer appointments through proactive outbound calls, improving customer engagement
- Delivered in-home product demonstrations for the Rainbow SRX system, providing detailed education to prospective customers
Physical Therapist Technician
Virginia Sportsmedicine Institute
Arlington, VA
08.2019 - 03.2020
- Guided patients through prescribed exercises and stretches, supporting their rehabilitation process
- Prepared patients for treatment with electrical stimulation and ultrasound equipment, enhancing treatment effectiveness
- Maintained clean, organized, and safe clinical environment and therapy equipment, ensuring optimal patient care
Intern
A.C. Fitzgerald & Associates
Alexandria, VA
12.2017 - 03.2018
- Prepared detailed reports and communicated key insights to facilitate strategic decision-making
- Conducted background research on potential clients, summarizing findings to inform management decisions
- Assisted with administrative tasks, providing phone support and managing records, document scanning/faxing, and mail handling
Education
B.A. - Criminal Justice
University of Delaware
Newark, DE05-2017
Skills
- Salesforce CRM
- SAP CRM
- Funnel management
- Relationship management
- Engagement tools
- Microsoft Office Suite
- Google Workspace
- Adobe Creative Suite
- Video conferencing
- Collaboration software
Timeline
Inside Account Manager, Services Sales Division
GT Resources
10.2024 - Current
Customer Sales Representative, Cell Analysis Division
GT Resources
07.2023 - 11.2024
Prospector, One Agilent Prospecting Team
GT Resources
06.2022 - 07.2023
Instrument Technician
SpecialtyCare Inc
01.2021 - 05.2022
Customer Relations Specialist
Tri-State Air
09.2020 - 12.2020
Physical Therapist Technician
Virginia Sportsmedicine Institute
08.2019 - 03.2020
Intern
A.C. Fitzgerald & Associates
12.2017 - 03.2018
B.A. - Criminal Justice
University of Delaware