Ryan Dreyer
Surprise,AZ
Summary
Dynamic leader with proven success in staff management and customer satisfaction at Starbucks. Excelled in fast-paced environments, enhancing team efficiency and problem-solving skills. Skilled in employee training and workplace safety, consistently improving processes for optimal performance. Demonstrated strong communication and decision-making capabilities, fostering positive customer experiences and workplace culture.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Surprise, AZ
11.2021 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Shift Leader
Orchard Pointe Assisted Living
Surprise, AZ
09.2019 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Worked in fast-paced environment with competing demands for time and attention.
- Demonstrated patience while addressing memory loss-related challenges which resulted in reduced confusion among elders.
- Collaborated with healthcare professionals to deliver comprehensive support based on individual needs and preferences.
Busser
Great Eagle Golf Club
Surprise, AZ
10.2016 - 08.2019
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Offered product samples, answered questions and helped customers find items.
Education
Forensic Science
Arizona State University
Tempe, AZGED -
Willow Canyon High School
Surprise, AZ07.2020
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Inventory control and record keeping
- Schedule Management
- Policy Enforcement
- Problem-Solving
- Decision-making capabilities
- Strong verbal and written communication
- Fast learner
- Excels in fast paced enviorments
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Shift Leader
Orchard Pointe Assisted Living
09.2019 - 11.2021
Busser
Great Eagle Golf Club
10.2016 - 08.2019
Forensic Science
Arizona State University
GED -
Willow Canyon High School