Ryan Dutton
Roswell,GA
Summary
I'm a seasoned, goal-oriented Operations/EA Manager with over 7+ years experience in the 3PL industry at a leading transportation and logistics company. With over 12 years Sales/Operations business acumen, I know, that passionate stakeholder development, exemplary customer service, accountability and empathy will always generate a path to success.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Nolan Transportation Group, LLC
01.2022 - 02.2024
- Developed, maintained and utilized a diverse client base through diligent research and targeted outreach efforts.
- Identified and exceeded stakeholder expectations by aligning their needs objectively while maximizing profit.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
Senior Team Leader
Nolan Transportation Group, LLC
08.2018 - 01.2020
- Managed a team of logistics professionals to successfully execute daily operations, including shipping, receiving, inventory management, and transportation coordination.
- Streamlined logistics processes through accountability, urgency and accuracy directly contributing to business growth and improvement within existing services or expansion into new areas.
- Developed and maintained strong relationships with vendors and suppliers, ensuring timely deliveries and quality products.
- Coordinated cross-functional teams to ensure clear communication and smooth execution of complex projects involving multiple departments.
- Mentored junior team members on best practices in coordinating sales/operations pipeline development, fostering professional growth and development within the organization.
- Collaborated with sales teams to provide accurate delivery estimates for customers, enhancing customer satisfaction through proactive communication.
Carrier Sales Representative
Nolan Transportation Group, LLC
06.2016 - 01.2020
- Developed strong relationships with clients, providing excellent customer service and support.
- Diligently worked with dispatchers/drivers to optimize communication and routing plans based on real-time updates.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Identified areas for cost reduction through careful analysis of internal processes, implementing changes that led to greater financial efficiency.
- Collaborated with operations teams to streamline processes, enhancing overall productivity and customer satisfaction levels.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized pricing structures based on market conditions and competitor analysis, maximizing profitability without sacrificing quality or service.
Account Manager
Whitaker Oil Company
01.2014 - 09.2015
Sales Coordinator
Ring Power
01.2012 - 11.2013
Education
Bachelor of Science - Business Management
Southern Illinois University Carbondale
Carbondale, IL05.2011
Skills
- Leadership
- Customer Development/Retention
- Operations Management
- Sales and Negotiation
- CRM Proficient
- Process Improvement
- Relationship Building/Management
- Customer Service
- Account Management
- Creative problem-solving
- Teamwork and Collaboration
- MS Office Suite
Accomplishments
- Assisted in streamlining company processes, directly leading to 99.98% daily load coverage.
- Successfully led and developed 3 teams of 5-15 carrier sales reps, resulting in continued departmental and professional growth.
- Leveraged experience and industry knowledge to become a sales and operational asset both to the boots on the ground as well as C-Level Executives.
- Hand-picked to assist and develop 3 separate Senior Account Manager pipelines, resulting in total revenue growth between 55%-105% over the previous year.
Timeline
Senior Operations Manager
Nolan Transportation Group, LLC
01.2022 - 02.2024
Senior Team Leader
Nolan Transportation Group, LLC
08.2018 - 01.2020
Carrier Sales Representative
Nolan Transportation Group, LLC
06.2016 - 01.2020
Account Manager
Whitaker Oil Company
01.2014 - 09.2015
Sales Coordinator
Ring Power
01.2012 - 11.2013
Bachelor of Science - Business Management
Southern Illinois University Carbondale
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