Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Dyment

Fort Myers

Summary

Dynamic Service Manager at Loberg Roofing with a proven track record in customer service management and problem-solving. Successfully transformed escalated complaints into opportunities, enhancing client satisfaction. Skilled in service scheduling and documentation, I proactively reduced service downtime while fostering a positive team environment. Reliable and responsible, I advocate for customers to ensure prompt resolutions.

Overview

8
8
years of professional experience

Work History

Service Manager

Loberg Roofing
05.2017 - 06.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Education

Associate of Applied Science - Architectural Drafting

North Seattle College
Seattle, WA
06-2015

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Customer service management
  • Documentation and reporting
  • Service scheduling
  • Service documentation
  • Estimating and quoting

Timeline

Service Manager

Loberg Roofing
05.2017 - 06.2025

Associate of Applied Science - Architectural Drafting

North Seattle College

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