Ryan Edwards
Lenoir City,TN
Summary
Customer-focused professional with successful 11-year career in the outdoor services sector. Goal is to transition current skillset into the financial sector and continue to grow in professional knowledge and skill base.
Overview
11
11
years of professional experience
Work History
Field Manager
Fairway Lawns
01.2023 - Current
- Facilitate field operations through supervision and direction of field personnel.
- Heavy focus on sales and growth of customer base.
- Responsible for all customer relation issues.
- Perform quality control audits to ensure superior services.
- Fill any role as needed to maintain smooth operation of branch operation.
Department Manager
Rainscapes Construction
08.2012 - 12.2022
- Created department with 0 customers and grew to customer base of 900 annual contracts.
- Developed and managed department budget to monitor financial performance and ensure we achieve revenue and margin targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems and implementing plans for corrective actions.
- Recruited, interviewed and hired employees.
- Responsible for all billing and accounts receivable.
- Collaborated with marketing firms to create marketing strategies.
- Managed all customer relations to ensure growth and retention of customer base.
Education
Bachelor of Arts - Economics
The University of Tennessee - Knoxville
Knoxville, TN12.2012
Skills
- Excellent verbal and written communication
- Desire to serve clients with attention to detail
- Team oriented
- High integrity
- Loyal and dependable
- Desire to continuously learn and grow
- Customer Relationship Management
- Ability to learn and utilize software systems
Timeline
Field Manager
Fairway Lawns
01.2023 - Current
Department Manager
Rainscapes Construction
08.2012 - 12.2022
Bachelor of Arts - Economics
The University of Tennessee - Knoxville