Ryan Elder
Puyallup,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate
Proliance Consulting
02.2023 - Current
- 60-80 inbound customer billing, payments, and sales calls
- Contracted for Tommy Bahama
- Keep track of metrics and goals
- Performance surveys by the consumer
- Participate in weekly coaching
- Maintaining customer satisfaction.
Driver/Operator
LYFT/ DoorDash
12.2019 - Current
- 30 deliveries daily
- Delivered food and supplies to customers in a timely manner
- Pickup and drop off of passengers in the pacific northwest area
- Assisted customers with use of the LYFT and Doordash rider app
- Consistent 5
- Rating, 100% acceptance rate
- 0% Accident and violation reports.
Loader/Unloader
UPS
02.2023 - 11.2023
- Unloaded and loaded 3-4 28ft trailers with 50-70lb boxes
- Ensured trailers were loaded ground to floor with freight determined for locations
- Sorted inventory based on addresses to determine the correct destination trailer
- Keep records of inventory and truck miles.
Customer service
Trugreen
05.2017 - 09.2019
- Answer 30-40 inbound customer service calls, responded to customer emails and surveys
- One Call Resolution
- Customer retention - resolve bells or churn
- Communicate customer impacting trends and/or ideas for improvement to manager
- Perform outbound calls to internal and external customers to schedule applications and/or service calls
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Track metrics and sales goals
- Assisted customers in lawn care planning and care preparation
- Helping customers with account payments.
Customer service
Xerox
11.2011 - 05.2017
- Answering 30-40 calls a day
- Screen and route calls to appropriate staff
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Well Trained and experienced in customer service and local number portability and technology and tech support
- Aided in training and floor support for call center employees and aided new supervisors in learning port operations
- Fluent in systems such as acss and syniverse.
Staffmark temp services
09.2009 - 10.2011
- Broke down freight using product numbers to ensure delivery Of line items
- Well versed in a variety of types of packing lists and bill of ladings
- Maintained a safe and accident free record.
driver
Con-way Freight Inc.
08.2003 - 07.2009
- Record freight inventory at pickup and delivery stations on a line item basis to ensure proper products reach destination
- Keep record or inventory and driving miles
- Participated in the Washington state truck driving championships in 2006, 2007, and 2008
- Maintained a safe and accident free record.
Education
High school or equivalent -
Scriber Lake High School
Lynnwood, WA06.1992
Skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Stocking and Receiving
- Upselling
- Building rapport
- Policy and Procedure Adherence
- Customer Assistance
- Teamwork and Collaboration
- Freight Documentation
Certification
Driver's License
Military Service
United States Navy, United States, E-4, 03/01/93, 03/01/97, Served as a ships servicemen 3rd class petty officer., Supervised ship store and ships laundry operations., Ensured vending machines to be never empty 24 hours a day, 7 days a week., USS Independence CV62 from 1993 to 1995. Forward deployed, Yokosuka JN., USS Arkansas CGN41 from 1995 to 1997. Pacific fleet, Bremerton WA.
Timeline
Sales Associate
Proliance Consulting
02.2023 - Current
Loader/Unloader
UPS
02.2023 - 11.2023
Driver/Operator
LYFT/ DoorDash
12.2019 - Current
Customer service
Trugreen
05.2017 - 09.2019
Customer service
Xerox
11.2011 - 05.2017
Staffmark temp services
09.2009 - 10.2011
driver
Con-way Freight Inc.
08.2003 - 07.2009
High school or equivalent -
Scriber Lake High School
Driver's License
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