Ryan Elkins
Indianapolis,IN
Summary
Accomplished Assistant Manager at Brookside Properties Inc., adept in staff management and customer relations, significantly improved customer satisfaction and reduced cash discrepancies. Mentored staff, enhancing team motivation and service knowledge. Excelled in a fast-paced environment, demonstrating exceptional money handling and problem-solving skills, leading to a positive impact on operational efficiency and customer service excellence. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Energetic Leasing Agent offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Brookside Properties Inc.
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
Texas Roadhouse Inc.
10.2020 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Leasing Agent
Brookside Properties Inc
08.2022 - 08.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
Education
High School Diploma -
Fishers High School
Fishers, IN05.2022
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Leasing and sales
- Goal-oriented mindset
- Real estate knowledge
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
Accomplishments
- Supervised team of 7 staff members.
- Achieved property success through effectively helping with duties required in order to succeed.
- Successfully helped the property to bring in our budgeted monthly income.
- Rewarded with bonuses due to property success.
Certification
EMR National Certification
Fire I and II Certification
Hazmat Awareness Certification
Hazmat Operations Certification
ARFF Fire fighting Certification
ARFF Driver/Operator Certification
Pumper Operator Certification
Mobile Water Supply Certification
Timeline
Assistant Manager
Brookside Properties Inc.
08.2023 - Current
Leasing Agent
Brookside Properties Inc
08.2022 - 08.2023
Server
Texas Roadhouse Inc.
10.2020 - 01.2024
High School Diploma -
Fishers High School
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