Ryan Floeter
Miami Beach
Summary
Seasoned Captain Waiter known for high productivity and efficient task completion. Possess specialized skills in customer service, team leadership, and dining area management that ensure seamless restaurant operations. Excel in communication, problem-solving, and adaptability to enhance guest satisfaction and team performance.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Captain Waiter
Casa Tua Hotel and Restaurant
Miami Beach
04.2023 - 09.2025
- Supervised waitstaff to ensure exceptional guest service at Casa Tua.
- Managed dining area setup and cleanliness for optimal guest experience.
- Coordinated with kitchen staff to deliver timely food and beverage service.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
Captain Waiter
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
Miami Beach
12.2008 - 04.2023
- Supervised waitstaff to ensure exceptional guest service.
- Managed dining area setup and cleanliness for optimal guest experience.
- Coordinated with kitchen staff to deliver timely food and beverage service.
- Assisted in resolving guest complaints to maintain satisfaction levels.
- Managed cash registers and recorded financial transactions accurately at end-of-shift closing procedures.
Education
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Pennsylvania Culinary Institute
Pittsburgh, PA 09.1999 - 09.2002
Skills
- Guest service
- Staff supervision
- Cash handling
- Sanitation standards
- Food safety compliance
- Food and beverage expertise
Timeline
Captain Waiter
Casa Tua Hotel and Restaurant
04.2023 - 09.2025
Captain Waiter
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
12.2008 - 04.2023
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Pennsylvania Culinary Institute
09.1999 - 09.2002