Ryan Franken
Grass Valley,CA
Summary
At Heavens Gate Pet Memorial, I excelled as an Assistant Manager, enhancing customer satisfaction and fostering a team-oriented environment. My adeptness in staff supervision and problem resolution led to significant improvements in service quality and operational efficiency. My strategic planning skills and proficiency in money handling ensured our success in meeting and exceeding performance goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Heavens Gate Pet Memorial
Wheatland, CA
01.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Yuba College
Marysville, CASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Customer rapport
- Strategic Planning
- Computer Skills
- Problem Resolution
- Decision-Making
- Good Judgment/Emotional Intelligence
Timeline
Assistant Manager
Heavens Gate Pet Memorial
01.2019 - Current
Yuba College