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Ryan Fricke
Summary
Experienced in various public-facing roles, I am a hardworking, knowledgeable, energetic, and motivated individual. Throughout my work history, I consistently demonstrate strong leadership skills, effective communication abilities, and a knack for connecting with both children and adults. With a genuine passion for delivering exceptional service, I am committed to continuous improvement in any job I undertake.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Residential Supervisor
Life Centers of Kansas
01.2023 - 09.2023
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Developed and maintained relationships with parents to promote positive living environment for clients.
- Helped develop and implement programs to foster community growth and development.
- Conducted weekly meetings with clients to review goals, address issues and provide support.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Provided swift and knowledgeable emergency support in line with crisis protocols.
Case Coordinator
O'Connell Children Shelter
01.2022 - 12.2022
- Direct Care staff, Case Coordinator
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Managed over 30 clients assigned cases and projects in within the year I worked there.
- Discussed cases with client, providers and staff.
- Collaborated with departments such Administration and Staff on daily basis to resolve issues.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Documented each patients' activity in program-specific databases.
- Assisted individuals and families in setting up treatment options and services.
- Participated in community events to promote services and engage with public.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted outreach activities to engage local stakeholders in programs.
- Provided leadership, guidance and support to staff members.
- Advocated for social and community service programs to increase awareness and funding.
- Monitored program performance and outcomes for successful delivery of services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Developed and implemented training programs for staff.
Paraprofessional
ECKCE- Eudora Elementary School
01.2020 - 01.2022
- Paraprofessional
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Helped teacher prepare instructional material and displays.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Developed and implemented strategies to improve student engagement.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
- Graded and provided feedback on assignments.
Direct Care Worker
Youth Horizons
03.2020 - 09.2020
- Houseparent
- Recognized and reported abnormalities or changes in clients health status to case manager.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Kept clients engaged in social networks and communities for personal health and growth.
- Remained alert to problems or health issues of clients and competently responded.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored and assisted clients through individual service plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
General Manager
Blackhart's Magic Theater & Shop
01.2020 - 03.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Houseparent
Cookson Hills Christian School
01.2017 - 01.2019
- Residential care facility
- Provided emergency response during shifts and when on-call.
- Administered medications subcutaneously, orally and via IV.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Reviewed clinical documentation to asses standards and quality of care.
- Developed, implemented and monitored residential policies and procedures.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Evaluated residents progress to identify areas of improvement and provide feedback.
- Provided crisis management and intervention during emergency situations.
- Promoted culture of respect and understanding among students.
- Monitored residents behavior and responded to disciplinary issues in accordance with established policies.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Solved grievances and complaints by collaborating with residents.
- Facilitated smooth transition of new residents into residential program.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Responded to student inquiries and concerns, offering support and guidance.
- Conducted weekly meetings with residents to review goals, address issues and provide support.
- Assisted in recruitment and selection of student leaders.
- Helped develop and implement programs to foster community growth and development.
- Developed and enforced safety policies and procedures to drive safety and well-being of residents.
- Developed and maintained relationships with parents to promote positive living environment for residents.
- Collaborated with residential team to maximize effective and efficient operations.
Food Store Manager
Cookson Hills Christian School
01.2017 - 01.2019
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Lawn Maintenance Crew
Cookson Hills Christian School
01.2017 - 01.2019
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Maintained and serviced lawn care equipment to enhance longevity.
- Maintained gardening tools by replacing blades and fluids.
- Removed debris and waste from outdoor areas.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
Water Operator
Cookson Hills Christian School
01.2017 - 01.2019
- Collected water samples to test alkalinity, hardness, and residual levels.
- Adhered to EPA and OSHA regulations.
- Utilized SCADA systems to monitor and control plant operations.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Developed and implemented risk management plans for water treatment plant.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Trained new employees on safe and productive water-treatment plant operation.
- Prepared reports and documentation related to plant operations.
- Monitored water production and tested water samples to evaluate quality and safety.
- Interpreted data to identify trends and address problems.
- Monitored SCADA system for problems and adjusted controls to maintain efficiency.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Optimized water levels in tanks and other systems for best flow and quality.
Houseparent
Boysville
01.2015 - 01.2017
- Residential care facility
- Provided emergency response during shifts and when on-call.
- Administered medications subcutaneously, orally.
- Reviewed clinical documentation to asses standards and quality of care.
- Developed, implemented and monitored residential policies and procedures.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Evaluated residents progress to identify areas of improvement and provide feedback.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Solved grievances and complaints by collaborating with residents.
- Facilitated smooth transition of new students into residential program.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Responded to residents inquiries and concerns, offering support and guidance.
- Enforced policies and safety standards through building and room rounds.
- Developed and maintained relationships with parents to promote positive living environment for residents.
- Collaborated with residential team to maximize effective and efficient operations.
Call Center Customer Service Representative
Maximus
01.2011 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Demo Magician
U.S. Toy Magic
01.2008 - 01.2015
- Led workshops focused on stage presence, sleight of hand and spreading joy and amusement throughout audience with magic.
- Executed stock tricks using props such as illusion and close up magic effects
- Performed sleight-of-hand and illusory stunts to captivate various audiences.
- Selected age-appropriate tricks for each scheduled performance, leveraging experience and knowledge of emerging entertainment trends.
- Communicated set up of stage and props to support personnel in advance of each performance.
- Adapted to various performance styles to suit diverse audiences.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Received coaching to refine skills and abilities.
Education
Bachelor of Science - American History
Ottawa University
05.2005
General Studies - undefined
McPherson College
01.2001
No Degree -
Ellinwood High School
01.2001
Skills
- People Skills
- Leadership
- Teachable
- Excellent Communicator
- Time Management
- Outreach Marketing
- Phone Experience
- Customer Service
- Conflict Resolution
- Compliance Monitoring
- Proficient in Google and Microsoft based software programs
- Resident relations
Certification
- First Aide/CPR
- CPI/Mandt
References
Available Upon Request
Professional Magician
For the better part of 20 years I have been doing magic shows in various capacities. Performing for many groups of people in different venues and performance environments. I specialize is close up magic.
Additional Information
I have had in the past several certifications especially when it comes to child and adult care. I have had certifications in MAB/Mandt, Love and logic, CPI, CPR and First Aid as well as many other deescalation strategies.
I also am a trainer in a program called The Color Code , which is a team building program designed to help create strong bonds within interpersonal and social interactions.
Software
Google One
A
Network
Security
Excel
Constant Contact
Interests
I enjoy spending time with family , playing sports, practicing magic tricks
Timeline
Residential Supervisor
Life Centers of Kansas
01.2023 - 09.2023
Case Coordinator
O'Connell Children Shelter
01.2022 - 12.2022
Direct Care Worker
Youth Horizons
03.2020 - 09.2020
General Manager
Blackhart's Magic Theater & Shop
01.2020 - 03.2020
Paraprofessional
ECKCE- Eudora Elementary School
01.2020 - 01.2022
Houseparent
Cookson Hills Christian School
01.2017 - 01.2019
Food Store Manager
Cookson Hills Christian School
01.2017 - 01.2019
Lawn Maintenance Crew
Cookson Hills Christian School
01.2017 - 01.2019
Water Operator
Cookson Hills Christian School
01.2017 - 01.2019
Houseparent
Boysville
01.2015 - 01.2017
Call Center Customer Service Representative
Maximus
01.2011 - 01.2015
Lead Demo Magician
U.S. Toy Magic
01.2008 - 01.2015
Bachelor of Science - American History
Ottawa University
General Studies - undefined
McPherson College
No Degree -
Ellinwood High School
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