Chantale Gary
Livonia,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Transaction Specialist
JPMorgan Chase
02.2023 - Current
- Duties include reading detailed customer instructions, and adhering to various processing computer/data entry skills.
- Responsible for the input of check data for various remittance processing customers using an image processing platform.
- Utilized various software programs to process customer payments.
Title Clearance Hotline Specialist
Amrock Inc.
07.2020 - 09.2022
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset.
- Listened and responded to customer requests and forwarded necessary information to the appropriate teams for internal and external parties.
- Reviewed all requirements and exceptions of a title commitment and work to resolve any issue to clear the title.
Signing Agent Coordinator
Amrock Inc.
10.2017 - 07.2020
- Answered and managed a high volume of incoming inquiries on a hotline and redirected to the appropriate teams for internal and external parties.
- Supported title clearance teams by responding and resolving any request.
- Reviewed all requirements and exceptions of a title commitment and worked to resolve any issue to clear the title.
- Performed wide-ranging administrative, financial and service-related functions.
Title Clearance Liason
Amrock Inc.
10.2016 - 10.2017
- Maintained a pipeline and contacted 3rd party vendors for proper documentation.
- Followed up with vendors for outstanding request.
- Attached received items in Atlas/Lars system.
- Removed possible problems having to do with the passing of the title of the house from the seller to the client.
Data Processor
Financial Education Services
05.2016 - 10.2016
- Processed confidential Driver's License and Social Security documents for scanning.
- Indexed, scanned records, analyzed them for clarity and accuracy.
- Researched missing documents, and removed non-essential material.
- Prepared and organized documents for quality control standards.
Patient Care Coordinator
Walgreens Specialty Medicine
11.2015 - 02.2016
- Entered new patient profiles and prescriptions into medication input software.
- Communicated directly with doctor's offices via telephone, fax, and email.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained confidentiality of patient data and condition to safeguard health information.
Administrative Support Supervisor
Team Wellness Center FKA Team Mental Health
03.2012 - 10.2015
- Delivered performance reviews, recommending additional training or advancements.
- Monitored the daily activities of 15 customer support employees.
- Maintained compliance with company and legal requirements.
- Communicated corporate objectives to senior leadership to meet deadlines and adhere to company goals.
- Maximized employee retention by creating a positive work environment.
- Managed payroll, time cards and attendance reports.
Education
High School Diploma -
Redford High School
Detroit, MINo Degree - Criminal Justice
Schoolcraft College
Livonia, MISkills
- Deadline Management
- Microsoft Office
- Records Research
- Excellent Communication
- Customer Contact
- Client Relationship Building
- Administrative Support
- Attention to Detail
- Time Management
- Professionalism
Timeline
Transaction Specialist
JPMorgan Chase
02.2023 - Current
Title Clearance Hotline Specialist
Amrock Inc.
07.2020 - 09.2022
Signing Agent Coordinator
Amrock Inc.
10.2017 - 07.2020
Title Clearance Liason
Amrock Inc.
10.2016 - 10.2017
Data Processor
Financial Education Services
05.2016 - 10.2016
Patient Care Coordinator
Walgreens Specialty Medicine
11.2015 - 02.2016
Administrative Support Supervisor
Team Wellness Center FKA Team Mental Health
03.2012 - 10.2015
High School Diploma -
Redford High School
No Degree - Criminal Justice
Schoolcraft College