Ryan Glatthorn
Palm City,FL
Summary
Client focused relationship manager with over 20 years in background screening industry, specializing in driving account growth strategic growth, retention and operational excellence across enterprise-level accounts.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Account Director
Cisive
05.2025 - Current
- Transitioned into a client-facing leadership role as part of company restructuring, entrusted with managing enterprise level accounts in the finance and business services vertical
- Serve as primary point of contact for executive stakeholders, driving account growth and retention
- Analyze and present performance metrics that influence client strategy and long term partnerships
- Collaborate with internal operations teams and technical resources to ensure client expectations are exceeded
Director, Client Operations
Cisive
10.2023 - 05.2025
- Led and mentored a team of seven Client Service Representatives (CSRs) responsible for overseeing operational functions that support customer relationships and service delivery
- Ensure all client deliverables are performed accurately, efficiently, and in full compliance with federal and state regulations, including the Fair Change Reporting Act (FCRA)
Client Success Manager
Cisive
04.2012 - 10.2023
- Served as dedicated client liaison for key enterprise accounts by overseeing and managing technical projects and other program enhancements
- Hold regular meetings, both remotely and in person, with clients to present quarterly metrics and discuss opportunities for program growth
Manager, International Accounts Support
G4S Security
03.2011 - 02.2012
- Supported the G4S International Account Division’s (IAD) Global Account Managers with specialized reporting and performance analysis
- Assisted the division’s business development by maintaining prospective accounts in SalesForce and preparing RFP responses
Verification Specialist
G4S Secure Solutions
10.2005 - 03.2011
- Conducted background investigations for individuals applying for unescorted access into nuclear power plants and other sensitive areas by performing credit and reference checks, verifying employments, education and military service while assessing character, reputation and fitness for duty
Education
B.A. - Criminal Justice
Florida Atlantic University
Boca Raton, FL08.2004
Skills
- Strategic account planning
- Business reviews and RFP response writing
- Customer service and issue resolution
Certification
Fair Chance Reporting Act (FCRA) Basic Certification
Timeline
Sr. Account Director
Cisive
05.2025 - Current
Director, Client Operations
Cisive
10.2023 - 05.2025
Client Success Manager
Cisive
04.2012 - 10.2023
Manager, International Accounts Support
G4S Security
03.2011 - 02.2012
Verification Specialist
G4S Secure Solutions
10.2005 - 03.2011
B.A. - Criminal Justice
Florida Atlantic University
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