Ryan Gonzales
Seneca,SC
Summary
Dynamic professional with a strong background in customer service, exemplified by experience in property management and the service industry. I am exceptional at communication and have a strong commitment to guest satisfaction. Proficient in Microsoft Excel and Microsoft Word, I bring a reliable work ethic and a positive attitude to every role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Mellow Mushroom
06.2024 - Current
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Communicated with kitchen staff to ensure timely food delivery and satisfaction
- Maintained cleanliness and organization of the workplace to ensure a positive guest experience.
- Assisted in training new crew members on menu items and service protocols.
- Adapted to fast-paced environments while managing multiple tables during our rush hours.
Property Manager
Carolina Heroes LLC
04.2021 - Current
- Successfully manage and operate an Airbnb/VRBO/Furnished Finder property. Including booking guests, maintaining guest satisfaction, regular property improvements, negotiating leases, and providing an amazing experience.
- Building an online presence for the property and actively seeking 5 star reviews from all guests. Within the first six months of operation I received the title of Superhost on Airbnb as well as Premier Host on VRBO.
Golf Cart Attendant
The Walker Course
06.2022 - 12.2023
- Operated golf carts efficiently, ensuring timely transportation for guests and staff.
- Maintained cleanliness and organization of golf carts.
- Prepared golf carts by stocking pencils, tees, scorecards, and sand.
Certified Crew Trainer
Chipotle Grill
12.2017 - 03.2020
- Trained new crew members on procedures and safety protocols.
- Monitored crew performance, providing feedback to ensure standards were met.
- Cross-trained on every position in the restaurant to ensure adequate training for every new crew member
Education
Associate Degree in Nursing (ADN)
Tri-County Technical College
Pendleton, SC12-2026
Associate of Science - Science With A Nursing Focus
Tri-County Technical College
Pendleton, SC12-2024
Skills
- Customer service
- Exceptional oral and written communication skills
- Microsoft Word proficiency
- Team player mentality
- Reliability and punctuality
- Patience and empathy
- Strong work ethic
- Time management
- Conflict management
- Microsoft Excel
- Teamwork and collaboration
- Friendly, positive attitude
- Computer skills
- Active listening
Certification
- American Heart Association Basic Life Support (CPR and AED) Certificate - 12/13/2024-12/13/2026
Timeline
Restaurant Waiter
Mellow Mushroom
06.2024 - Current
Golf Cart Attendant
The Walker Course
06.2022 - 12.2023
Property Manager
Carolina Heroes LLC
04.2021 - Current
Certified Crew Trainer
Chipotle Grill
12.2017 - 03.2020
Associate Degree in Nursing (ADN)
Tri-County Technical College
Associate of Science - Science With A Nursing Focus
Tri-County Technical College
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