Summary
Overview
Work History
Education
Skills
References
Timeline
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Ryan Greel

San Jose,CA

Summary

Dynamic Area Manager with extensive experience at Amazon.com LLC, excelling in performance auditing and productivity optimization. Proven track record of enhancing operational efficiency, leading teams of up to 80 associates, and implementing data-driven strategies that improved compliance metrics significantly. Skilled in training and development, fostering a culture of safety and excellence.

Overview

7
7
years of professional experience

Work History

Area Manager II

Amazon.com LLC
10.2022 - 05.2025
  • Supervised and audited the quality and safety performance of 50-80 Amazon Associates daily.
  • Extra projects: Cost deep dives for multiple sites resulting in VTO/DSVTO strategies leading to cost efficient labor planning at multiple delivery stations.
  • Partnered with ADTA instillation team to ensure proper workplace flow.
  • Learning Team expert implemented multiple new onboarding programs for AAs onboarding over 200 AAs.
  • Team Building, supported the promotion of 7 process assistants to area managers and 1 operations manager to sr. operations manager.

Area Manager

Amazon.com LLC
11.2021 - 10.2022
  • Oversaw and audited the performance of 50-75 Amazon Associates on a daily basis.
  • Developed a Stow WIP quip that propelled station to as high as 2nd among all Amazon Delivery Stations in a weekly average efficiency compliance.
  • Managed station’s UTR sortation shift with high performance in TPH, stow WIP and sort compliance metrics among the best in the SF Bay Area Region.
  • Performed daily performance reviews with Amazon Operations Management to audit safety, productivity and cost metrics to ensure adherence to Amazon’s best practices.

Process Assistant

Amazon.com LLC
09.2020 - 11.2021
  • Oversaw the training of over 100 Amazon Associates in the loadout process including; pick and stage, problem solving, gathering and sorting of packages for milk runs, flex yard setup, stow bag replenishment and DA assist as well as giving a thorough walkthrough on all apps on the TC56 mobile devices.
  • Responsible for the labor tracking and management of 30-40 associates on a daily basis.
  • Assisted in other general Amazon warehouse duties, such as setting up chime groups for better communication among multiple departments, troubleshooting SSP devices and printers, putting together Scan to Verify quips for better accountability during the DA checkout process and reorganizing staging and picking locations to streamline the pick and stage process.
  • Developed a spreadsheet to track employee performance to better provide feedback or coaching for associate performance, as well as track and reward top performers.

Sortation Associate

Amazon.com LLC
10.2018 - 09.2020
  • Trained on many Amazon delivery station processes including inducting, stowing, FixIt problem solve, repacking, hazmat sorting, project Jedi for FC returns, Campus ship, DA problem solve
  • Handles various warehouse duties including lifting and moving packages, using pallet jacks to move pallets of packages, repackaging of damaged items as well as light janitorial work to clean workstations, also well versed in troubleshooting printers and mobile devices.
  • As of August 2020, promoted to Learning Ambassador, responsibilities included new employee training of Amazon warehouse safety and standard operating procedures. Prior to and in this role, oversaw the training of many processes of over 50 fellow Amazon associates to introduce them to the Amazon delivery station culture.

Education

Bachelor of Science - Biological Sciences, Concentration in Conservation and Organismal Biology with an emphasis in Zoology

San Jose State University
San Jose, CA
01.2011

Skills

  • Microsoft Office proficiency
  • Performance auditing
  • Warehouse operations
  • Safety compliance
  • Operations management
  • Data analysis
  • Productivity optimization
  • Team leadership
  • Training and development
  • Problem solving
  • Time management
  • Staff training and development

References

  • Fernando Mata, Former Direct and Operations Manager at Amazon.com LLC, 408-661-7178
  • Shqipe Recica Sefa, Former DCX5 Site Lead and current DXC5 Site Lead for Amazon LLC., 240-715-5013
  • Adrian Contreras, Current DCX5 Area Manager II and previously onboarded by me, 669-336-7086

Timeline

Area Manager II

Amazon.com LLC
10.2022 - 05.2025

Area Manager

Amazon.com LLC
11.2021 - 10.2022

Process Assistant

Amazon.com LLC
09.2020 - 11.2021

Sortation Associate

Amazon.com LLC
10.2018 - 09.2020

Bachelor of Science - Biological Sciences, Concentration in Conservation and Organismal Biology with an emphasis in Zoology

San Jose State University

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