Ryan Greenblatt
Las Vegas,NV
Summary
I'm new to the area, but have a lot of experience working in different restaurant positions including customer service, making drinks, bussing tables, running food, doing prep work in the kitchen, and taking orders at a cash register. I'm interested in returning to the restaurant industry after working in the plumbing industry the last 3 years. Please note a large part of my job as a plumber was customer service.
Overview
10
10
years of professional experience
Work History
Plumber's Apprentice/Service Technician
MVP Realty
Broomall, PA
09.2021 - 09.2024
- Installed and repaired water supply lines, waste disposal systems, and related appliances.
- Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
- Visited customer sites to assess their needs and provide estimates for repair jobs.
- Followed relevant codes, regulations, and safety techniques.
- Recommended measures to improve maintenance methods and equipment performance.
- Assisted in the preparation of project plans and schedules.
- Supported the implementation of a range of initiatives designed to improve the quality of services offered by the organisation.
Manager/barista/cook/cashier
Hobb's Coffee
Swarthmore, PA
09.2017 - 09.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained calm demeanor during high-volume periods and special events.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Busser/Prep Cook
Lotus Farm to Table
Media, PA
09.2014 - 09.2017
- Greeted customers and answered questions about menu items.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Delivered food orders to tables in a timely manner according to company standards.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
Education
Penncrest High School
Media, PA06-2009
Skills
- Excellent customer service
- Knowledge of different foods/dishes
- Experience with different jobs around restaurant
- Drink making
- Hardworking
- Punctual
Timeline
Plumber's Apprentice/Service Technician
MVP Realty
09.2021 - 09.2024
Manager/barista/cook/cashier
Hobb's Coffee
09.2017 - 09.2021
Busser/Prep Cook
Lotus Farm to Table
09.2014 - 09.2017
Penncrest High School
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