Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Ryan Rigas

Business Owner/Operator
Mason,MI

Summary

Successful owner of a small business for over fourteen years, with skill in strategic business planning, operations and project oversight skills. Highly effective and comfortable working with clients. Dedicated to efficient conflict resolution and excellent customer service. Experiences in leading and supervising a team of 6 employees.

Overview

1
1
Certification
5
5
years of post-secondary education
23
23
years of professional experience

Work History

Owner/Operator

Natural Carpet Cleaning
Mason, MI
01.2007 - Current
  • Manage day-to-day business operations, including finance, customer service and marketing.
  • Enhance operational efficiency and productivity by managing budgets, accounts and supplies.
  • Current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Input income and expense details into ServiceMonster to track business finances and address variances.

Maintenance Supervisor

Walmart
East Lansing, MI
01.2000 - 07.2007
  • Supervised 6 employees, including scheduling, training and performance monitoring.
  • Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
  • Improved training programs for maintenance employees.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Night Audit Manager

Hampton Inn Suites
Lansing, MI
07.1996 - 07.1997
  • Facilitated internal audits and prepared detailed reports on findings.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used computer software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

No Degree -

Everett High School
Lansing, MI
09.1988 - 06.1992

High School Diploma -

Waverly Senior High School
Lansing, MI
03.1998 - 08.1999

Skills

Customer Service

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Certification

IICRC Carpet Cleaning Technician

Interests

I enjoy singing and playing drums at church

Working on our hobby farm

Timeline

IICRC Carpet Cleaning Technician

01-2008

Owner/Operator

Natural Carpet Cleaning
01.2007 - Current

Maintenance Supervisor

Walmart
01.2000 - 07.2007

High School Diploma -

Waverly Senior High School
03.1998 - 08.1999

Night Audit Manager

Hampton Inn Suites
07.1996 - 07.1997

No Degree -

Everett High School
09.1988 - 06.1992

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Ryan RigasBusiness Owner/Operator