Ryan Harrison
Moore,Oklahoma
Summary
SHRM certified Human Resources Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Results-driven, skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Amazon
Oklahoma
08.2021 - Current
- Directly manage hundreds of basic and complex employee/candidate accommodation cases from start to finish, while maintaining strict compliance of ADA, FLSA, FMLA, EEO, and HIPPA laws
- Collect and analyze information to monitor and address trends of non-compliant behavior within multi-state region
- Implement escalation path to senior advisors and Legal to reduce risk.
- Implement network wide initiatives to reduce TTD (time to decision) on employee accommodation case resolution time from 20+days to under 10 days YoY from Q3 2022 to Q3 2023
- Maintain an average 90% or higher customer satisfaction score as an individual contributor with a team goal of 80%
- (Average of managing 100+ cases)
- Help build, maintain, and revise HR policies, standards and documentation that impact large scale teams
- Developed and implemented training to site stakeholders/leaders across the US on responding to and implementing successful workplace leave & accommodations
- Addressed employee relations issues, harassment allegations and work complaints
- Coached leaders on employee relations issues, policy interpretation and application and organizational design
- Experienced in major HRIS tools such as: Workday, ADP, Oracle, Microsoft Office, Tableau, PowerBI, Salesforce, QuickSight, iCIMS, Taleo, PeopleSoft, etc.
Senior Human Resources Generalist
Amazon
08.2019 - 08.2021
- Launched the first Amazon Robotics Sortable facility in Oklahoma, including 4,000 hourly employees and 150 exempt level leaders
- Oversaw conversion of seasonal associates to permanent employees with 3,000+ conversions processed between August 2020-January 2021
- Maintained weekly ownership of analytical reports to mid and senior leadership teams including: attendance trends, employee retention and engagement, I-9 compliance, and corrective action
- Analyzed and reported on employee turnover rates to determine root causes and increase employee retention
- Includes regular employee surveys, data analysis, and exit interviews
- Managed full cycle talent acquisition, recruitment, interviews, and offer selection for internal employee promotions (Level 3 Nonexempt)
- Conducted and completed end to end employee relation investigations between employees and exempt level leaders
- Delivered appropriate corrective action, aligned with corporate company policies, while adhering to State and Federal laws
- (EEOC, FLSA, ADA, HIPAA, FMLA, etc.) Conducted performance, attendance, and policy violation meetings with mid to senior level operation leaders bi-weekly to approve and deliver corrective action (SPPR and SQPR)
- Successfully administered new hire training for over 60 new hire HR professionals
- Encouraged employee engagement and influenced positive morale through leading team events and incentive programs
- I collaborated with HR Business Partners to directly oversee and account for $250,000 in budgeted goods for employee recognition and retention
- Collaborated with Senior Operations Managers to create, implement, and streamline the assessment, interview, and selection process for Level 3 leader promotions
- Resulting in cost savings impact of $3,000 (on average) and restoring 90 -120 lost working hours YoY
- Lead and trained HR peers, operations managers, and other key partners on processing random drug tests and conducting reasonable suspicion incidents according to legal requirements.
- Improved employee retention by developing and implementing effective onboarding and orientation programs.
Human Resources Generalist
Amazon
07.2016 - 08.2019
- Organized and maintained employee records consistently, staying compliant with internal and government requirements
- Organized and conducted job skills training, workshops, and employee development initiatives
- (Resume review, interview prep, Excel and Microsoft apps for beginners) Managed regular employee onboarding functions from end-to-end including new-hire orientation, and employment authorization verification
- Managed weekly input of timecard punches, pay codes, and error reporting for over 1,000 employees
- Escalated large scale technical issues or outages to appropriate cross function teams
- Processed unemployment claims and acted as company representative at unemployment hearings
- Coordinated benefits enrollment and worked with providers on routine administration tasks
- Offered guidance and counseling to managers and employees regarding recruitment, employee performance and complaint investigation
- Co-lead a mass hiring event including drug testing, background checks, and full onboarding for > 500 employees in one week
- Served as representative in various civic and community functions to further enhance company image and likeliness.
Assistant Manager
Amazon
KS/TX
09.2013 - 07.2016
- Managed inventory levels for thousands of products in a one million sq. foot facility. Utilized quality control audits and tracking tools to minimize lost product and reduce overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development. Resulting in a 35% MoM improvement in response time. Increasing productivity by 10%.
- Collaborated with management to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations for roughly 100 employees on 8 floors.
- Created and managed employee schedules to align coverage with forecasted demands minimizing lost productivity hours and increasing customer output.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate in Applied Science (A.A.S.) - Business Management
Allen County Community College
Iola, KS05.2017
Skills
- Employee Relations/Retention
- Process Improvement and Development
- Excellent Oral and Written Communication
- Problem Solving and Solution Oriented
- HRIS and Analytical Data Reporting
- Improving Organizational Standards
- Performance Coaching and Exits
- Onboarding, Training and Development
- Cross-Functional Collaboration
Certification
SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Specialist
Amazon
08.2021 - Current
Senior Human Resources Generalist
Amazon
08.2019 - 08.2021
Human Resources Generalist
Amazon
07.2016 - 08.2019
Assistant Manager
Amazon
09.2013 - 07.2016
Associate in Applied Science (A.A.S.) - Business Management
Allen County Community College