Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Ryan Hernandez Ortiz

Madison,WI

Summary

Dynamic leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through expert coaching and conflict resolution. Skilled in critical thinking and data entry, I excel in high-pressure environments, achieving significant improvements in team efficiency and customer service quality.

Overview

3
3
years of professional experience

Work History

Team Lead

Walmart
09.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Gas Station Attendant

Casey's
01.2023 - 05.2023
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.

Cashier

At Home Decor Superstore
09.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

General Cleaner

KleenMark
08.2021 - 03.2022
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Supervised supplies in inventory and submitted reorder requests.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

High School Diploma -

Verona Area High School
Verona, WI
07-2023

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Active listening
  • Data entry
  • Critical thinking
  • Call center experience
  • Problem resolution
  • Quick learner
  • Prioritization

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Walmart
09.2023 - Current

Gas Station Attendant

Casey's
01.2023 - 05.2023

Cashier

At Home Decor Superstore
09.2022 - 12.2022

General Cleaner

KleenMark
08.2021 - 03.2022

High School Diploma -

Verona Area High School

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Ryan Hernandez Ortiz