Ryan Herndon
Carl Junction,MO
Summary
Insurance management professional adept at driving results through strategic planning and team collaboration. Skilled in risk assessment, policy development, and client relationship management. Known for adaptability and reliability in dynamic environments. Strong leadership qualities with focus on achieving organizational goals and fostering cooperative team atmosphere.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medicare and Health Insurance Manager
Gould Agency
Joplin, MO
01.2026 - Current
- Leveraged data analytics to assess client needs and optimize insurance product recommendations.
- Optimized premium pricing structures using thorough data analysis techniques to ensure profitability without compromising on client satisfaction.
- Implemented marketing campaigns targeting prospective clients, resulting in increased brand awareness and lead generation efforts.
- Served as a trusted advisor for clients seeking guidance regarding risk management strategies, helping them make informed decisions about their insurance needs.
- Supported financial director with special projects and additional job duties.
- Facilitated regular client reviews to identify coverage gaps and recommend adjustments in policies.
Insurance Broker Consultant
Mueller Insurance
Joplin, MO
04.2024 - 01.2026
- Expanded the company's client base through networking, referrals, and strategic partnerships.
- Spearheaded marketing initiatives that increased brand awareness and generated new business opportunities.
- Mentored junior brokers, sharing industry knowledge and best practices to enhance overall team performance.
- Promoted products and services using upselling and other sales strategies.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Business CS Specialist I
AT&T
Joplin, MO
01.2021 - 01.2024
- Establishing and maintaining strong business relationships
- Utilize multiple systems to effectively complete customer troubleshooting and account maintenance
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Meet and exceed sales goals for home and business services (Mobility and Wired)
- Continuous learning of new and updated sales techniques
- Subject matter expected for ATT Business Mobility Services
Integrated Solutions Consultant (In-Home Expert)
AT&T
Rogers, AR
01.2018 - 01.2021
- Meet one on one with business and residential customers to sell AT&T products and services
- Assist residential and business customers with set and activation of mobility services
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Setting up appointments and working a large area/territory to meet and exceed sales goals
- Track and report activities through established process and procedures
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Retails Sales Consultant (Joplin MO & Rogers AR)
AT&T
Joplin, MO
01.2015 - 01.2018
- Assisting customers device, service, and mobility account related questions
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Ability to quickly and effectively complete customer account review to make sales recommendations
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Meet and exceed sales goals for both mobility and wired services (TV, Internet, Phone, etc)
AT&T Leader Intern (Interim Team Manager)
AT&T
Joplin, MO
01.2013 - 01.2015
- Oversees a team of 12-15 representatives
- Responsible for coaching and mentoring to help agents meet and exceed sales quotas
- Championed continuous improvement efforts, regularly reviewing processes and systems for potential enhancements.
- Complete work in all call center functional assignments that have a direct impact in the performance of the center
- Complete and submit sales and coaching reports and follow progression of the team and each sales agent
- Identified customer impacting behaviors and coached agents accordingly via team meetings and side by side coaching
Business Customer Service Representative/Support Service Specialist
AT&T
Joplin, MO
01.2008 - 01.2013
- Streamlined communication with clients, providing thorough information on products and services tailored to their needs.
- Achieved success in up-selling and cross-selling relevant products and services to meet customers' evolving business needs.
- Enhanced customer satisfaction by addressing and resolving complex business inquiries in a professional manner.
- Navigated complex customer accounts, identifying areas where additional support or product offerings could benefit the client's operations.
- Collaborated with cross-functional teams to ensure timely resolution of customer issues and maintain high-quality service standards.
- Managed high call volume while maintaining excellent rapport with customers, consistently receiving positive feedback for professionalism and service quality.
Education
High School Diploma -
Joplin High School
01-2004
Skills
- Closing Sales
- Client needs assessment
- Verbal and written communication
- Analytical thinking and problem solving
- Team leadership
- Client Acquisition and retention
- Relationship building
- Risk analysis
- Records management
- Audit coordination
- Problem-solving
Certification
- Health and Life Insurance Certified
- Licensed in 44 States
AWARDS
Summit Award Recipient for exceeding team sales goals and call center metrics, Big Kahuna Award recipient for meeting individual sales goals and call center metrics, Service excellence nominee, Employee of the month, Best of the Best award recipient for overall highest sales
CERTIFICATIONS
- Marketing COE Certification
- Franklin Technology Center
- 01/2004
Timeline
Medicare and Health Insurance Manager
Gould Agency
01.2026 - Current
Insurance Broker Consultant
Mueller Insurance
04.2024 - 01.2026
Business CS Specialist I
AT&T
01.2021 - 01.2024
Integrated Solutions Consultant (In-Home Expert)
AT&T
01.2018 - 01.2021
Retails Sales Consultant (Joplin MO & Rogers AR)
AT&T
01.2015 - 01.2018
AT&T Leader Intern (Interim Team Manager)
AT&T
01.2013 - 01.2015
Business Customer Service Representative/Support Service Specialist
AT&T
01.2008 - 01.2013
High School Diploma -
Joplin High School