Ryan Hesley
Fort Lauderdale,Florida
Summary
Customer service professional with extensive experience in fast-paced environments. Proven ability to resolve customer issues while adhering to safety protocols and maintaining professionalism. Strong team player with a positive attitude and a track record of building rapport with clients. Committed to enhancing customer satisfaction and driving company success through effective communication and collaboration.
Overview
14
14
years of professional experience
Work History
Manager
Dogdrop
Fort Lauderdale, FL
01.2024 - Current
- Oversee daily operations at a high-volume dog daycare, including staff supervision, scheduling, and customer engagement.
- Manage and train employees to maintain high standards of animal care, safety, and facility cleanliness.
- Monitor dog behavior and implement safety protocols to ensure a secure and positive environment for all pets.
- Enhance customer satisfaction by resolving issues promptly and ensuring exceptional service experiences.
- Maintain front desk operations, scheduling, and client communications to ensure smooth workflow and efficiency.
Chocolatier/Counter Sales
Kilwins
Fort Lauderdale, FL
01.2019 - 01.2024
- Produce a diverse range of chocolates, truffles, and confectionary items by expertly tempering chocolate to ensure quality and consistency.
- Improved product quality through process refinements and attention to detail.
- Enhanced customer satisfaction and repeat business by providing personalized, attentive service.
Front Desk
Wiltons Manor Doggie Daycare
Wilton Manors, FL
01.2017 - 01.2019
- Greeted and managed dogs and owners daily, ensuring personalized and safe handling for each pet.
- Monitored and documented dog behavior to identify abnormalities and ensure the safety of all dogs.
- Contributed to increased daycare enrollments through facility tours and effective client communication.
Server
Koume Japanese Restaurant
Plantation, FL
01.2012 - 01.2019
- Delivered exceptional dining service, enhancing customer satisfaction by expertly describing menu offerings.
- Resolved customer concerns promptly, maintaining a positive and professional dining experience.
- Maintained professionalism and efficiency in a high-volume, fast-paced environment.
Education
High School - Davie, FL
Western High School
Davie, FL01.2013
Skills
- Leadership and staff supervision
- Customer service and client relations
- Pet care, safety, and behavioral assessment
- Facility and operations management
- Conflict management
- Training and performance improvement
- Specialization in confectionery
- Adaptable and efficient in fast-paced environments
- Scheduling management
Timeline
Manager
Dogdrop
01.2024 - Current
Chocolatier/Counter Sales
Kilwins
01.2019 - 01.2024
Front Desk
Wiltons Manor Doggie Daycare
01.2017 - 01.2019
Server
Koume Japanese Restaurant
01.2012 - 01.2019
High School - Davie, FL
Western High School